At a Glance
- Tasks: Support daily operations of student accommodation through cleaning, maintenance, and customer service.
- Company: Queen's University, dedicated to exceptional student experiences and high-quality services.
- Benefits: Competitive salary, up to 8.4 weeks holiday, pension schemes, and wellbeing support.
- Other info: Promotes equality and diversity with supportive staff networks.
- Why this job: Join a flexible team and make a positive impact on student living environments.
- Qualifications: Experience in cleaning or facilities, good health and safety knowledge, and a valid UK driving licence.
The predicted salary is between 20000 - 25000 £ per year.
Queen's Accommodation is part of the Student and Campus Life Directorate, committed to delivering an exceptional student experience and high-quality accommodation services. As a Facilities Assistant, you will work as part of a flexible team supporting the day-to-day operation of our accommodation portfolio of approximately 4,000 bedrooms.
The role involves general cleaning, basic maintenance, waste management, room preparation, and the upkeep of indoor and outdoor areas to ensure accommodation is safe, clean, and welcoming for students, staff, and guests. This is a hands-on role requiring a proactive approach, attention to detail, and a commitment to delivering excellent customer service and maintaining high standards across our accommodation sites.
We are seeking a reliable and motivated individual to support the day-to-day operation of student and staff accommodation. The role involves:
- Carrying out cleaning and basic maintenance duties
- Supporting waste management services
- Completing health and safety checks
- Moving furniture and equipment
- Driving University vehicles
- Maintaining high standards across accommodation sites
The successful candidate will have experience in a cleaning, facilities, maintenance or similar role, a good understanding of health and safety practices, and the ability to deliver excellent customer service. They should be able to work independently and as part of a team, maintain accurate records, and demonstrate a flexible and proactive approach to work. A full current driving licence valid for use in the UK is essential.
What we offer: Beyond a competitive salary, the University offers an attractive benefits package including a holiday entitlement of up to 8.4 weeks a year, pension schemes and development opportunities. We support staff wellbeing with flexible working options, work-life balance initiatives and support for physical and mental health.
Queen's University is committed to promoting equality of opportunity to all. We subscribe to Equality Charter Marks such as the Diversity Charter Mark NI and Athena Swan and have established staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.
If you are an international applicant and don't already hold a visa that permits you to take up the role you are applying for, please use the information provided on our website to self-assess whether the University is likely to be able to support a visa application.
Facilities Assistant employer: Queens University
Queen's Accommodation is an exceptional employer that prioritises the wellbeing and development of its staff, offering a competitive salary alongside an attractive benefits package, including generous holiday entitlement and pension schemes. The work culture fosters inclusivity and support, with flexible working options and initiatives aimed at promoting work-life balance, making it an ideal environment for those seeking meaningful employment in a vibrant university setting.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant
✨Tip Number 1
Get to know the company! Before your interview, check out Queen's Accommodation and their values. Understanding their commitment to student experience will help you tailor your responses and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to facilities and maintenance roles. Think about your past experiences and how they relate to the job description – this will help you sound confident and prepared.
✨Tip Number 3
Show off your customer service skills! Since the role involves interacting with students and staff, be ready to share examples of how you've delivered excellent service in previous jobs. This will highlight your fit for the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Facilities Assistant
Some tips for your application 🫡
Show Us Your Experience:When you're filling out your application, make sure to highlight any previous experience in cleaning, facilities, or maintenance roles. We want to see how your background aligns with the hands-on nature of the Facilities Assistant position.
Be Proactive and Detail-Oriented:In your written application, emphasise your proactive approach and attention to detail. These qualities are key for maintaining high standards across our accommodation sites, so let us know how you've demonstrated these traits in past roles.
Customer Service is Key:Don’t forget to mention your commitment to excellent customer service! We’re looking for someone who can create a welcoming environment for students, staff, and guests, so share any relevant experiences that showcase your skills in this area.
Apply Through Our Website:Finally, make sure you apply through our website! It’s the best way for us to receive your application and ensures you have all the information you need about the role and our commitment to equality and diversity.
How to prepare for a job interview at Queens University
✨Know Your Role
Make sure you understand the key responsibilities of a Facilities Assistant. Familiarise yourself with tasks like cleaning, basic maintenance, and waste management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in cleaning, maintenance, or customer service. Highlight any relevant experience you have, especially in similar roles, to prove you can hit the ground running.
✨Emphasise Health and Safety Knowledge
Since health and safety is crucial in this role, be ready to discuss your understanding of health and safety practices. Mention any training you've had or situations where you ensured a safe environment, as this will show your commitment to maintaining high standards.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team dynamics, the types of challenges you might face, or how success is measured in the role. It shows you're engaged and thinking ahead about how you can contribute.
