At a Glance
- Tasks: Join our team to provide excellent service in student and staff accommodation.
- Company: Queen's University, a supportive and inclusive workplace.
- Benefits: Enjoy up to 8.4 weeks holiday, pension schemes, and flexible working options.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a difference in a vibrant community while gaining valuable experience.
- Qualifications: Five GCSEs at Grade C or above, or relevant customer service experience.
The predicted salary is between 20000 - 25000 £ per year.
To work flexibly as part of the Queen's Accommodation team for Student, Staff and Family Accommodation including conference and group bookings (out of term), whilst providing a courteous, efficient and effective service. You will be working a shift pattern over 7 days across all our accommodation sites. The post holder will be based in any of the accommodation hubs and will rotate locations, as required.
The successful candidate must have, and your application should clearly demonstrate that you meet the following essential criteria:
- A minimum of five GCSEs at Grade C or above (or equivalent) to include English Language and Mathematics or NVQ Level 2 Administration or equivalent.
- OR Applicants without the relevant qualification but can demonstrate relevant experience in a customer facing office environment.
- Experience working in a customer facing or office-based environment, working as part of a team in a fast-paced workplace with the ability to manage confidential information appropriately.
The role requires someone who is reliable, adaptable, and able to work effectively as part of a team while managing competing priorities. Flexibility is essential, as the post involves working a shift pattern across seven days, including public holidays and university closure days.
This is not an exhaustive list. To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information on our website.
Beyond a competitive salary, the University offers an attractive benefits package including a holiday entitlement of up to 8.4 weeks a year, pension schemes and development opportunities. We support staff wellbeing with flexible working options, work-life balance initiatives and support for physical and mental health.
Queen's University is committed to promoting equality of opportunity to all. We subscribe to Equality Charter Marks such as the Diversity Charter Mark NI and Athena Swan and have established staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.
For further information on our commitment to Equality, Diversity and Inclusion, please visit our website.
If you are an international applicant and don't already hold a visa that permits you to take up the role you are applying for, please use the information provided on our website to self-assess whether the University is likely to be able to support a visa application.
Reservations & Reception Advisor TLNT1_NI in Belfast employer: Queens University
Queen's University is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and development. With flexible working options, generous holiday entitlement, and a commitment to equality and diversity, staff are encouraged to thrive both personally and professionally. The dynamic nature of the role within the Accommodation team allows for varied experiences across multiple locations, making it an exciting opportunity for those seeking meaningful employment in a vibrant academic setting.
