At a Glance
- Tasks: Lead the IT Service Desk team, ensuring top-notch technical support and customer service.
- Company: Join Queen's University, a diverse and inclusive workplace committed to equality.
- Benefits: Enjoy competitive salary, generous holiday, flexible working, and wellness support.
- Other info: Great career development opportunities in a vibrant university setting.
- Why this job: Make a real impact by leading a dynamic team in a supportive environment.
- Qualifications: IT qualifications or substantial experience, plus ITIL v4 certification required.
The predicted salary is between 40000 - 50000 £ per year.
As the IT Service Desk Team Leader, the successful candidate will be responsible for overseeing the daily operations of the University IT Service Desk team, ensuring the delivery of high-quality technical support services to customers.
You will lead a team of Computer Assistants, providing guidance, mentoring, and technical expertise to ensure efficient resolution of IT-related issues and exceptional customer service.
The successful candidate must have, and your application should clearly demonstrate that you meet the following essential criteria: Academic or vocational qualifications (e. g.
HND/HNC, NVQ 4, Foundation Degree or equivalent in Information Technology, Computer Science or related field); OR Substantial relevant experience.
ITIL v4 Foundation certification including a demonstrable working knowledge of IT service management best practices, ideally with experience applying ITIL principles in an operational environment.
Significant recent relevant experience working within a large, complex organisation in an IT Service Desk or IT support environment, including: Comprehensive technical knowledge of IT systems, hardware, software, and networking principles.
Proven experience leading and managing a team within a customer-facing IT support environment, with responsibility for performance management, workload management, objective-setting, and service quality delivery.
Extensive line management experience, including motivating and developing staff, coaching for performance, setting clear direction and expectations, fostering engagement and accountability, and leading teams to achieve agreed objectives and outcomes.
This is not an exhaustive list.
To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information on our website.
What we offer: Beyond a competitive salary, the University offers an attractive benefits package including a holiday entitlement of up to 8.4 weeks a year, pension schemes and development opportunities.
We support staff wellbeing with flexible working options, work-life balance initiatives and support for physical and mental health.
You can find more detail on all of this and more on our website.
Queen's University is committed to promoting equality of opportunity to all.
We subscribe to Equality Charter Marks such as the Diversity Charter Mark NI and Athena Swan and have established staff networks such as i Rise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.
For further information on our commitment to Equality, Diversity and Inclusion, please visit our website.
If you are an international applicant and don't already hold a visa that permits you to take up the role you are applying for, please use the information provided on our website to self-assess whether the University is likely to be able to support a visa application.
JBLE1_NI
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Team Leader JBLE1_NI in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Queens University values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Queens University might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Queens University!
✨Direct Apply to Queens University
Let's not forget to apply directly through the Queens University website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Team Leader JBLE1_NI in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Queens University.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Queens University. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Queens University
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
