At a Glance
- Tasks: Elevate customer experience and manage daily operations at Queen's Film Theatre.
- Company: Join the vibrant team at QFT, a cultural hub at Queen's University Belfast.
- Benefits: Enjoy an 18% shift premium, flexible hours, and a dynamic work environment.
- Other info: Perfect for film lovers looking to thrive in a creative and operational role.
- Why this job: Make your mark in cinema while working in a fast-paced, exciting atmosphere.
- Qualifications: Experience in hospitality or customer service, with strong management skills.
The predicted salary is between 30000 - 40000 € per year.
Join our vibrant team at QFT, the heart of cinematic culture at Queen's University Belfast. We're seeking an enthusiastic and dedicated Front of House Manager (FoH) to elevate our client experience, ensuring the highest level of customer service and to provide a seamless and enjoyable experience for patrons.
You will manage the day-to-day aspects of Queen's Film Theatre operations and delivery of the public programme as well as a small Front of House team ensuring it is run in an efficient and high-quality manner within current legislative and procedural guidelines. You will work on a business responsive 7-day rota on campus and be flexible to work days, evenings, weekends and public holidays. In recognition of the flexibility required, a shift premium of 18% is paid in addition to the salary.
About The Person
If you're passionate about film, thrive in a fast-paced environment, and excel in operational management, this is your opportunity to make a mark in the vibrant world of cinema.
- Academic and/or vocational qualifications i.e. NVQ Level 3, A levels in relevant subject (or equivalent GCSE), or substantial relevant experience in a similar environment working at the required level.
- Experience in supervisory or management role within the hospitality, theatre, cinema, or customer service environment.
- Experience of producing staff rota.
- Experience of providing excellent customer service.
To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information on our website.
Head of Front of House & Hospitality in Belfast employer: Queens University
At QFT, we pride ourselves on fostering a dynamic and inclusive work environment that celebrates cinematic culture and creativity. As a member of our team, you will enjoy competitive benefits including an 18% shift premium for flexible working hours, opportunities for professional development, and the chance to engage with a passionate community of film enthusiasts. Join us in making every patron's experience memorable while advancing your career in the heart of Belfast's vibrant arts scene.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Front of House & Hospitality in Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in the cinema and hospitality scene, especially those connected to QFT. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show your passion for film! When you get the chance to meet potential employers, share your favourite films or experiences that highlight your love for cinema. It’ll make you memorable!
✨Tip Number 3
Be ready to demonstrate your customer service skills. Think of examples from your past roles where you went above and beyond for customers. This will show you’re the perfect fit for enhancing the client experience at QFT.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our vibrant team at QFT.
We think you need these skills to ace Head of Front of House & Hospitality in Belfast
Some tips for your application 🫡
Show Your Passion for Film:Let us know why you're excited about working in the cinema industry! Share your love for film and how it drives you to provide top-notch customer service. This will help us see your enthusiasm and fit for our vibrant team.
Highlight Relevant Experience:Make sure to detail your previous roles in hospitality or customer service. We want to see how your experience aligns with the responsibilities of the Front of House Manager position, so don’t hold back on showcasing your skills!
Be Specific About Your Achievements:When discussing your past roles, include specific examples of how you've improved customer experiences or managed teams effectively. Numbers and outcomes can really make your application stand out to us!
Follow the Application Guidelines:Check out the Candidate Information on our website and ensure you address all the essential and desirable criteria. This is crucial for getting shortlisted, so take your time to tailor your application to what we’re looking for!
How to prepare for a job interview at Queens University
✨Know Your Venue
Before the interview, take some time to research Queen's Film Theatre and its operations. Familiarise yourself with their current programmes, customer service ethos, and any recent news. This will not only show your enthusiasm for the role but also help you tailor your answers to align with their values.
✨Showcase Your Experience
Be ready to discuss your previous roles in hospitality or customer service. Highlight specific examples where you've successfully managed a team or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Flexibility is Key
Since the role requires working on a 7-day rota, be prepared to discuss your availability and willingness to work evenings, weekends, and holidays. Emphasise your adaptability and how you manage work-life balance while ensuring high-quality service.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, challenges they face, or future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
