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- Tasks: Elevate client experience and manage daily operations at Queen's Film Theatre.
- Company: Join the vibrant team at QFT, a cultural hub at Queen's University Belfast.
- Benefits: Enjoy an 18% shift premium, flexible hours, and a dynamic work environment.
- Other info: Flexible working hours with opportunities for growth in a fast-paced setting.
- Why this job: Be part of the magic of cinema and make a real impact on patrons' experiences.
- Qualifications: Experience in hospitality or customer service management and strong IT skills.
The predicted salary is between 30000 - 40000 £ per year.
Join our vibrant team at QFT, the heart of cinematic culture at Queen's University Belfast. We're seeking an enthusiastic and dedicated Front of House Manager (FoH) to elevate our client experience, ensuring the highest level of customer service and to provide a seamless and enjoyable experience for patrons.
You will manage the day-to-day aspects of Queen's Film Theatre operations and delivery of the public programme as well as a small Front of House team ensuring it is run in an efficient and high-quality manner within current legislative and procedural guidelines. You will work on a business responsive 7-day rota on campus and be flexible to work days, evenings, weekends and public holidays. This irregular pattern will vary depending on business requirements. In recognition of the flexibility required, a shift premium of 18% is paid in addition to the salary.
About The Person
If you're passionate about film, thrive in a fast-paced environment, and excel in operational management, this is your opportunity to make a mark in the vibrant world of cinema. Apply now to be a part of our passionate team and contribute to the magic of QFT.
Essential Criteria include:
- Academic and/or vocational qualifications i.e. NVQ Level 3, A levels in relevant subject (or equivalent GCSE), or substantial relevant experience in a similar environment working at the required level
- Experience in supervisory or management role within the hospitality, theatre, cinema, or customer service environment.
- Experience of producing staff rota.
- Experience of providing excellent customer service.
- Strong IT experience including bespoke and MS packages in a work environment.
To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information on our website.
Front of House Manager TLNT1_NI in Belfast employer: Queens University
Contact Detail:
Queens University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager TLNT1_NI in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, check out QFT's social media and website to understand their vibe. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Front of House Manager and be ready to share specific examples from your past.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, especially in a customer service role like this one, so put your best foot forward.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Manager TLNT1_NI in Belfast
Some tips for your application 🫡
Show Your Passion for Film: Let your love for cinema shine through in your application! We want to see how your enthusiasm for film can enhance the client experience at QFT. Share any relevant experiences or projects that highlight your passion.
Highlight Relevant Experience: Make sure to clearly outline your previous roles in hospitality, theatre, or customer service. We’re looking for specific examples of how you’ve managed teams and delivered excellent service, so don’t hold back!
Be Specific About Your Skills: When it comes to your IT skills, be detailed! Mention any bespoke software you’ve used and your proficiency with MS packages. We want to know how tech-savvy you are and how it can benefit our operations.
Follow the Application Guidelines: To stand out, ensure you address all the essential criteria listed on our website. We’re keen to see how you meet these requirements, so tailor your application accordingly. And remember, apply through our website for the best chance!
How to prepare for a job interview at Queens University
✨Know Your Venue
Before the interview, take some time to research QFT and its role in the cinematic culture at Queen's University Belfast. Familiarise yourself with their current programmes and any recent events. This will not only show your enthusiasm for the position but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Front of House Manager, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about specific situations that highlight your problem-solving skills and ability to manage a team under pressure.
✨Flexibility is Key
Given the 7-day rota and varying hours, be ready to discuss your availability and willingness to work evenings, weekends, and holidays. Highlight any previous roles where you had to adapt to changing schedules or demands, as this will demonstrate your commitment to the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the Front of House, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.