At a Glance
- Tasks: Elevate customer experience and manage daily operations at Queen's Film Theatre.
- Company: Join the vibrant team at QFT, a cultural hub at Queen's University Belfast.
- Benefits: Enjoy an 18% shift premium, flexible hours, and a dynamic work environment.
- Other info: Flexible working hours with opportunities for growth in a fast-paced setting.
- Why this job: Be part of the magic of cinema and make a real impact on patrons' experiences.
- Qualifications: Experience in hospitality or customer service management and strong IT skills.
The predicted salary is between 30000 - 40000 € per year.
Join our vibrant team at QFT, the heart of cinematic culture at Queen's University Belfast. We're seeking an enthusiastic and dedicated Front of House Manager (FoH) to elevate our client experience, ensuring the highest level of customer service and to provide a seamless and enjoyable experience for patrons. You will manage the day-to-day aspects of Queen's Film Theatre operations and delivery of the public programme as well as a small Front of House team ensuring it is run in an efficient and high-quality manner within current legislative and procedural guidelines.
You will work on a business responsive 7-day rota on campus and be flexible to work days, evenings, weekends and public holidays. This irregular pattern will vary depending on business requirements. In recognition of the flexibility required, a shift premium of 18% is paid in addition to the salary.
About The Person
If you're passionate about film, thrive in a fast-paced environment, and excel in operational management, this is your opportunity to make a mark in the vibrant world of cinema. Apply now to be a part of our passionate team and contribute to the magic of QFT.
Essential Criteria include:
- Academic and/or vocational qualifications i.e. NVQ Level 3, A levels in relevant subject (or equivalent GCSE), or substantial relevant experience in a similar environment working at the required level
- Experience in supervisory or management role within the hospitality, theatre, cinema, or customer service environment.
- Experience of producing staff rota.
- Experience of providing excellent customer service.
- Strong IT experience including bespoke and MS packages in a work environment.
To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information on our website.
Front of House Manager JBLE1_NI in Belfast employer: Queens University
At QFT, we pride ourselves on fostering a dynamic and inclusive work environment that celebrates creativity and passion for cinema. As a Front of House Manager, you will enjoy competitive benefits including an 18% shift premium, opportunities for professional growth, and the chance to be part of a dedicated team that enhances the cultural fabric of Queen's University Belfast. Join us in delivering exceptional customer experiences while working in a vibrant setting that values flexibility and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager JBLE1_NI in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, check out QFT's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their cinematic world.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience in hospitality and customer service, making you stand out as the ideal Front of House Manager.
✨Tip Number 3
Show off your passion for film! Be ready to share your favourite movies or experiences at the cinema. This personal touch can really resonate with the interviewers and demonstrate that you’re not just looking for any job, but this specific one.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Front of House Manager JBLE1_NI in Belfast
Some tips for your application 🫡
Show Your Passion for Film:Let your love for cinema shine through in your application! We want to see how your enthusiasm for film can enhance the client experience at QFT. Share any relevant experiences or projects that highlight your passion.
Highlight Relevant Experience:Make sure to clearly outline your previous roles in hospitality, theatre, or customer service. We’re looking for specific examples of how you’ve managed teams and delivered excellent service, so don’t hold back!
Be Specific About Your Skills:When it comes to your IT skills, be detailed! Mention any bespoke software you’ve used and your proficiency with MS packages. We want to know how tech-savvy you are and how it can benefit our operations.
Follow the Application Guidelines:To stand out, ensure you address all the essential criteria listed on our website. We’re keen to see how you meet these requirements, so tailor your application accordingly and apply directly through our site!
How to prepare for a job interview at Queens University
✨Know Your Venue
Before the interview, take some time to research Queen's Film Theatre and its operations. Familiarise yourself with their current programmes, customer service ethos, and any recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their values.
✨Showcase Your Experience
Be ready to discuss your previous roles in hospitality or customer service. Prepare specific examples of how you've managed teams, handled difficult situations, or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Flexibility is Key
Since the role requires working on a varied rota, be prepared to discuss your availability and willingness to work evenings, weekends, and holidays. Highlight any past experiences where you successfully adapted to changing schedules or demands in a fast-paced environment.
✨Demonstrate Your Passion for Film
As a Front of House Manager, your love for cinema will shine through. Share your favourite films, directors, or cinematic experiences that have shaped your passion. This personal touch can make you memorable and show that you're genuinely excited about the role.
