At a Glance
- Tasks: Elevate customer experience and manage daily operations at Queen's Film Theatre.
- Company: Join the vibrant team at QFT, a hub of cinematic culture.
- Benefits: Enjoy an 18% shift premium, flexible hours, and a dynamic work environment.
- Other info: Opportunity to make a mark in the exciting world of cinema.
- Why this job: Perfect for film lovers wanting to thrive in a fast-paced cinema setting.
- Qualifications: Experience in hospitality or customer service, with supervisory skills.
The predicted salary is between 30000 - 40000 € per year.
Join our vibrant team at QFT, the heart of cinematic culture at Queen's University Belfast. We're seeking an enthusiastic and dedicated Front of House Manager (FoH) to elevate our client experience, ensuring the highest level of customer service and to provide a seamless and enjoyable experience for patrons.
You will manage the day-to-day aspects of Queen's Film Theatre operations and delivery of the public programme as well as a small Front of House team ensuring it is run in an efficient and high-quality manner within current legislative and procedural guidelines. You will work on a business responsive 7-day rota on campus and be flexible to work days, evenings, weekends and public holidays. In recognition of the flexibility required, a shift premium of 18% is paid in addition to the salary.
About The Person
If you're passionate about film, thrive in a fast-paced environment, and excel in operational management, this is your opportunity to make a mark in the vibrant world of cinema.
- Academic and/or vocational qualifications i.e. NVQ Level 3, A levels in relevant subject (or equivalent GCSE), or substantial relevant experience in a similar environment working at the required level.
- Experience in supervisory or management role within the hospitality, theatre, cinema, or customer service environment.
- Experience of producing staff rota.
- Experience of providing excellent customer service.
To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information on our website.
Experienced Front of House Supervisor in Belfast employer: Queens University
At QFT, we pride ourselves on being a dynamic employer that fosters a culture of creativity and collaboration. Our team enjoys a vibrant work environment at Queen's University Belfast, with opportunities for professional growth and development in the film and hospitality sectors. We offer competitive benefits, including an 18% shift premium for flexible working hours, making it an ideal place for those passionate about cinema and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Front of House Supervisor in Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in the cinema and hospitality scene, especially those who work at QFT or similar venues. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your passion for film! When you get the chance to meet potential employers, share your favourite films and what makes them special to you. This personal touch can really set you apart from other candidates.
✨Tip Number 3
Be ready for a hands-on interview! If you land an interview, expect to demonstrate your customer service skills. Think about scenarios where you’ve gone above and beyond for customers and be prepared to share those stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our vibrant team at QFT.
We think you need these skills to ace Experienced Front of House Supervisor in Belfast
Some tips for your application 🫡
Show Your Passion for Film:Make sure to highlight your love for cinema in your application. We want to see that you’re not just looking for a job, but that you genuinely care about enhancing the film experience for our patrons.
Tailor Your Experience:When detailing your previous roles, focus on your supervisory and customer service experience. We’re keen to see how your background aligns with the responsibilities of managing our Front of House team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to directly address how you meet the essential criteria listed on our website.
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Queens University
✨Know Your Venue
Before the interview, take some time to research QFT and its role in the cinematic culture at Queen's University Belfast. Familiarise yourself with their current programmes and any recent events. This will not only show your enthusiasm but also help you tailor your answers to align with their values and mission.
✨Showcase Your Customer Service Skills
As a Front of House Supervisor, excellent customer service is key. Prepare specific examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations or improved customer satisfaction, as this will demonstrate your capability in managing the client experience.
✨Flexibility is Key
Given the 7-day rota and the need for flexibility, be ready to discuss your availability and willingness to work varied shifts. Share any previous experiences where you successfully managed a flexible schedule, as this will reassure them of your adaptability in a fast-paced environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, upcoming projects, or how they measure success in the Front of House role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
