At a Glance
- Tasks: Provide clerical support and be the friendly face at our reception desk.
- Company: Join AMIC, a leading force in advanced manufacturing and innovation.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Office-based role with a focus on customer service and continuous improvement.
- Why this job: Be part of a team driving industrial transformation and making a real impact.
- Qualifications: 5 GCSEs including English and Maths, plus 2 years admin experience.
The predicted salary is between 20250 - 24750 £ per year.
About the job: AMIC - a £100M investment through the Belfast Region City Deal - is a collaborative, innovative powerhouse of advanced manufacturing set to elevate our region globally.
We are supporting economic growth and prosperity for Northern Ireland by creating high-quality jobs and increasing inward investment through high value manufacturing innovation clusters.
We are driving industrial transformation, paving the way for future technologies and competing globally with a more sustainable focus.
AMIC staff work in the new flagship Factory of the Future (Fo F), a 10,500m2 state-of-the-art facility which will act a key location to achieve our objectives of delivering AMIC services to industry, working with Businesses / Industry Partners across Northern Ireland.
This post is based at: AMIC Factory of the Future QUB ,3 Global Point Avenue, Newtownabbey, BT36 5TB.
Please note that due to the nature of the role, this post is office based 5 days per week.
The Customer Service Advisor role will provide clerical support to the AMIC team.
Based primarily at the reception desk of the Fo F, the postholder will be the first point of contact for visitors and staff and will administer a range of communications activities, and contribute to identifying and implementing on-going service improvements.
About the person: The successful candidate must have and your application should clearly demonstrate that you meet the following essential criteria: A minimum of 5 GCSEs at Grade C or above (or equivalent) to include English Language and Mathematics or NVQ Level 2 Administration.
A minimum of two years (demonstrable) recent relevant work experience in an administrative environment to include evidence of the following: IT literacy and up-to-date knowledge of relevant computer packages and information systems including Microsoft Office 365, Microsoft Teams and Share Point.
Experience in maintaining databases and spreadsheets.
Experience of dealing with email and internet in the workplace according to corporate guidelines.
Producing general correspondence.
Experience of providing clerical assistance in line with organisational procedures.
Experience in a role which involved customer service including face-to-face engagement with customers.
To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information document on our website.
TPBN1_NI
Customer Service Advisor/Clerical Officer in Belfast employer: Queens University
Queen's University Belfast is an exceptional employer, offering a vibrant academic environment that fosters innovation and collaboration in the field of Chemical Engineering. With strong industry links and a commitment to impactful research, employees benefit from opportunities for professional growth, access to cutting-edge resources, and a supportive work culture that values teaching excellence and research leadership. Located in a dynamic city, the university provides a unique setting for academics to thrive and make a meaningful contribution to the future of engineering education.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor/Clerical Officer in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Queens University. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Queens University before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor/Clerical Officer in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Queens University:Your cover letter is your chance to shine! Tell us why you want to work at Queens University specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Queens University!
How to prepare for a job interview at Queens University
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
