At a Glance
- Tasks: Manage event bookings and provide top-notch customer service for catering enquiries.
- Company: Join Queen's University, a leader in promoting equality and diversity.
- Benefits: Enjoy up to 8.4 weeks holiday, flexible working, and great development opportunities.
- Other info: Supportive environment with a focus on wellbeing and career growth.
- Why this job: Be the go-to person for exciting events and make a real impact on customer experiences.
- Qualifications: 5 GCSEs including English and Maths, plus relevant experience in events and hospitality.
The predicted salary is between 25000 - 30000 £ per year.
About the job: The post holder will be responsible for managing all event, conference, and meeting room catering booking enquiries from both internal and external customers, delivering a professional, responsive, and customer-focused service.
They will act as the primary point of contact for catering enquiries, providing accurate information on menus, availability, pricing, and service options.
On a weekly basis, the post holder will collate all confirmed catering bookings and produce clear and accurate function sheets for the relevant catering teams, ensuring they have sufficient information to plan staffing, food preparation, and service delivery.
About the person: Candidates should demonstrate clearly how they meet the following essential criteria: A minimum of 5 GCSE's at Grade C or above (or equivalent) to include English Language and Mathematics or NVQ Level 2 Administration.
A minimum of 3 years' relevant experience collaborating directly with customers in an events, conferencing, and meeting's role.
A minimum of 2 years' experience working in a hospitality/events bookings role to including direct collaboration with the kitchen team.
Experience of customer/client data capture and maintenance on a CRM and booking management system.
This is not an exhaustive list.
To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information on our website.
What we offer: Beyond a competitive salary, the University offers an attractive benefits package including a holiday entitlement of up to 8.4 weeks a year, pension schemes and development opportunities.
We support staff wellbeing with flexible working options, work-life balance initiatives and support for physical and mental health.
You can find more detail on all of this and more on our website.
Queen's University is committed to promoting equality of opportunity to all.
We subscribe to Equality Charter Marks such as the Diversity Charter Mark NI and Athena Swan and have established staff networks such as i Rise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ) which help us progress equality.
For further information on our commitment to Equality, Diversity and Inclusion, please visit our website.
If you are an international applicant and don't already hold a visa that permits you to take up the role you are applying for, please use the information provided on our website to self-assess whether the University is likely to be able to support a visa application.
ADZN1_NI
Bookings and Administration Officer in Belfast employer: Queens University
As a Principal Engineer at Momentum One Zero, you will be part of a dynamic and innovative team dedicated to pushing the boundaries of ML/AI engineering in exciting fields like digital health and agri-food. Our collaborative work culture fosters creativity and professional growth, offering ample opportunities for skill development and career advancement in a supportive environment. Located in a vibrant area, we provide a unique chance to engage with industry partners while contributing to impactful projects that make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings and Administration Officer in Belfast
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Queens University. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Queens University
Don't be shy about reaching out to Queens University directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bookings and Administration Officer in Belfast
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Queens University and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Queens University
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
