Medical Receptionist

Queens Park Medical Centre is a busy GP practice based in Stockton-on-Tees. We are seeking a Medical Receptionist to join our friendly team. Full or part time considered.

We are looking for an individual who is a good communicator with excellent interpersonal and customer service skills. Knowledge of the workings of General Practice and SystmOne clinical system would be a distinct advantage.

• The primary responsibility is to provide a high quality service to our patients.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• The ability to work under pressure whilst remaining calm is essential, whilst also using your own judgement, resourcefulness and common sense.
• Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.
• Undertake a variety of administrative duties to assist in the smooth running of the practice.

About us: We are a large, busy practice with 18,700 patients. We have 10 GPs, 4 Nurse Practitioners, a Practice Pharmacist, 5 Practice Nurses, 4 HCAs, a team of PCN employed staff, and a superb group of highly committed and enthusiastic administrative and reception staff. We are proud to offer a friendly and welcoming environment providing excellent healthcare to the residents of Stockton-on-Tees. The work is fast paced and challenging but is rewarding, and you will be part of a great team.

• Answer the telephone as a priority.
• Book/cancel appointments.
• Take messages accurately and pass on in a timely manner.
• Deal with general enquiries and complaints.
• Register new patients and temporary residents and make up paper records.
• Greet and direct patients and visitors.
• Organise translators.
• Respond to the needs of GPs and Nurses to enable efficient clinics.
• Input and extract information from the Practice computer system.
• Update the clinical system with information e.g. smoking, ethnicity.
• Action change of address notification.
• Any other filing, record keeping and distribution of documents as appropriate.
• Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries.
• Fully utilise SystmOne and other IT systems.
• Monitor and check tasks and work flows.
• Communicate effectively with the reception team to ensure policies and procedures are kept up to date.
• Keep directories and databases up to date to ensure an efficient work flow.
• Demonstrate duties to new or less experienced staff.
• Resolve job related issues, including patient documentation and help resolve minor problems.
• Photocopying.
• Attend meetings when required.
• To work safely at all times in accordance with legislation and Practice policies and procedures.
• Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness.

• Education to GCSE level or equivalent.
• Experience of working with the public.
• Working as part of a team.
• Experience of working in an NHS setting.
• Experience of working in General Practice.
• Knowledge of SystmOne.
• Knowledge of medical reception duties.
• Sensitivity in dealing with patients' concerns and complaints.
• Organised and able to prioritise workloads.
• Flexibility, commitment and adaptability.
• Ability to work under pressure.
• Good verbal and written communication skills.
• Ability to work for the benefit of the team.
• Able to use own initiative.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.