At a Glance
- Tasks: Serve award-winning food and drinks while creating memorable experiences for guests.
- Company: Join the Robinsons family, a thriving, family-run business with over 185 years of heritage.
- Benefits: Competitive salary, tips, staff accommodation, discounts, and ongoing training opportunities.
- Other info: Enjoy life in stunning Cumbria with outdoor adventures and a strong sense of community.
- Why this job: Be part of a fun, fast-paced environment where your contribution truly matters.
- Qualifications: Friendly, outgoing personality; team player; previous experience is a plus but not required.
The predicted salary is between 10.8 - 13.2 £ per hour.
Front of House Team Member
An great experience can turn any meal into a memory, and that’s exactly what we do at Robinsons.
If you’re passionate about serving award-winning food and drinks, then we want to hear from you!
We’re looking for a friendly, enthusiastic and customer-focused Front of House Team Member to join our team.
This is a key role in delivering the warm, welcoming hospitality we’re known for, in a busy and fun-filled environment
Please note
As this role involves serving alcohol and working behind the bar, applicants must be
18 years of age or over .
About the role
As a Front of House Team Member, you’ll be at the heart of the action, working across the bar and restaurant to ensure every guest has a great time.
You’ll work as part of a close-knit team, supporting your colleagues and making sure everything runs smoothly during busy service periods.
- What we’re looking for
- A friendly, outgoing personality with a passion for delivering great customer service
- Team players with a positive attitude
- Flexibility, reliability, and a ‘can-do’ attitude
- Previous experience is a plus, but full training is provided for those eager to learn and grow
What’s in it for you?
- Competitive salary plus tips.
- Staff Accommodation
- • 25% discount on food, drink and accommodation across Robinsons pubs, inns and guest rooms.
- 50% off food during shifts.
- Team rewards with discounts at over 800 retailers.
- 28 days paid annual leave.
- NEST pension scheme.
- Ongoing training and career development opportunities.
- Fully funded apprenticeships available.
- Wellbeing and mental health support.
- Healthcare cash plan for dental, optical and everyday healthcare costs.
- Stability and opportunities within a family-run business that’s been thriving for over 185 years.
- Uniform provided.
Why Cumbria?
This is more than just your next role it’s the chance to build a rewarding career while enjoying an exceptional quality of life.
Set against the backdrop of some of the UK’s most stunning scenery, Cumbria offers the perfect balance between work and lifestyle.
From the lakes and fells of the Lake District to its vibrant market towns and welcoming communities, it’s a place where you can truly make the most of your time both in and out of work.
Whether you're spending your days off hiking, cycling, paddleboarding or simply exploring the area’s charming villages and independent cafés, adventure and relaxation are always close by.
With a strong sense of community, shorter commutes and plenty of space to enjoy the outdoors, it’s easy to see why so many people choose to call Cumbria home.
- If you're looking for an opportunity to grow your hospitality
- Join the Robinsons family
This is a brilliant opportunity for someone who enjoys working with people, takes pride in great service and thrives in a fast-paced environment.
Apply today and join a warm and welcoming family business with a proud heritage, where your contribution really matters.
Front of House - live in employer: Queens Head Hawkshead
Robinsons is an exceptional employer that values its team members and fosters a warm, family-oriented work culture. With competitive salaries, generous discounts, and comprehensive training opportunities, employees can thrive in their roles while enjoying the benefits of working in a well-established business with over 185 years of history. Join us to be part of a supportive environment where your contributions are truly appreciated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House - live in
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Queens Head Hawkshead. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Queens Head Hawkshead
Don't be shy about reaching out to Queens Head Hawkshead directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House - live in
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Queens Head Hawkshead and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Queens Head Hawkshead
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
