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- Tasks: Manage housing services, support communities, and improve neighbourhoods.
- Company: Award-winning social landlord in Glasgow with a focus on community.
- Benefits: Competitive salary, full-time hours, and a chance to make a difference.
- Why this job: Join a dynamic team and help shape thriving communities.
- Qualifications: 2+ years in housing management and strong communication skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 42722 - 46902 £ per year.
Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is looking to appoint a skilled Housing Officer (Maternity Cover).
We are looking for enthusiastic and motivated Housing Officers to join our high performing, forward thinking housing team. This is an exciting and varied role that includes:
- Improving our neighbourhoods
- Rent management
- Void & letting management
You will be actively involved in our community engagement work and support our thriving communities to meet their aspirations. You will be required to meet the competency levels expected of all Queens Cross staff which have a particular emphasis on attitude, behaviours and a customer first approach. You must be well organised and able to demonstrate excellent written and verbal communication skills. You will need to be able to manage a varied workload in a fast-paced environment.
Key Responsibilities
- Deliver full housing management services including tenancy management, estate management, allocations, voids and lettings within an allocated neighbourhood patch.
- Manage rent account and income recovery, proactively addressing arrears (current and former), supporting tenants affected by welfare reform, and progressing legal action where required.
- Administer tenancy-related legal processes including disputes, complaints, succession, assignations, notices and court representation in line with legislation and policy.
- Lead effective void and estate management, conducting inspections, minimising rent loss, coordinating with maintenance teams and maintaining high neighbourhood standards.
- Engage and support tenants and communities, promoting tenant participation, contributing to community initiatives and building strong local relationships.
- Ensure regulatory compliance and performance delivery, meeting KPIs, producing performance reports and working within financial and governance frameworks.
Essential Criteria
- Minimum 2 years' experience in housing management within a customer-focused environment.
- Sound knowledge of housing legislation and good practice, including legal requirements relating to tenancy management and regulatory compliance.
- Understanding of equality and diversity legislation and its practical application within a Housing Association setting.
- Excellent interpersonal and communication skills, with the ability to manage difficult or sensitive situations calmly, professionally and with a customer-first approach.
- Strong organisational skills and initiative, able to prioritise and manage a varied workload to meet deadlines, alongside competency in Microsoft Office (Word and Excel).
- Will have a full driving license and meet the requirements of the Corporate Vehicle Policy.
This vacancy will close at 5:00pm, Wednesday 11th March. Interviews are expected to take place on Thursday 19th March.
Housing Officer (FTC - 6 Months Maternity Cover) employer: Queens Cross Housing Association
Contact Detail:
Queens Cross Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (FTC - 6 Months Maternity Cover)
✨Tip Number 1
Get to know the company! Research Queens Cross Housing Association and their community initiatives. This will help you tailor your conversations during interviews and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge during the interview process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experience where you've successfully managed tenant issues or improved neighbourhoods. This will demonstrate your problem-solving skills and customer-first approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer (FTC - 6 Months Maternity Cover)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Housing Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since excellent written communication is key for this role, take the time to proofread your application. Clear and concise writing will demonstrate your ability to communicate effectively, which is crucial for us.
Highlight Relevant Experience: Don’t forget to showcase your previous experience in housing management or customer-focused roles. We want to see how you've tackled similar challenges and contributed to community engagement in your past positions.
Apply Through Our Website: For a smooth application process, make sure to apply through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Queens Cross Housing Association
✨Know Your Stuff
Make sure you brush up on housing legislation and good practices. Familiarise yourself with the key responsibilities of a Housing Officer, especially around tenancy management and community engagement. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've handled difficult situations or engaged with tenants in the past. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage a varied workload and meet deadlines. You might want to share specific tools or methods you use to stay organised, as this will highlight your ability to thrive in a fast-paced environment.
✨Emphasise Customer Focus
Queens Cross Housing Association values a customer-first approach, so think of instances where you've gone above and beyond for customers or clients. This will help you align your experiences with their expectations and show that you fit their culture.