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For Companies At a Glance
- Tasks: Lead and innovate in housing, maintenance, and factoring services for vibrant communities.
- Company: Queens Cross, a community-focused Housing Association in north Glasgow.
- Benefits: Competitive salary, full-time permanent role, and opportunities for professional growth.
- Why this job: Make a real difference in the lives of 4,500 tenants and 2,700 owners.
- Qualifications: Senior-level experience in social housing and proven leadership skills required.
- Other info: Join a dynamic team committed to continuous improvement and community engagement.
The predicted salary is between 58000 - 73000 £ per year.
About Us
Queens Cross is a community-based Housing Association with a clear vision: excellent housing in vibrant communities. Guided by our values of respect, integrity and aspiration, we’re proud to provide nearly 4,500 homes across north Glasgow, stretching from the city centre along both sides of the Forth and Clyde Canal. Our diverse housing stock includes flats, deck-access properties and traditional Glasgow tenements, all supporting strong, connected neighbourhoods.
Role Overview
We are seeking an experienced and strategic leader to join our Leadership Team as Head of Neighbourhood Services. Reporting to the Director of Neighbourhood Services, you will lead our Housing, Maintenance and Factoring services, ensuring the delivery of high-quality, customer-focused and compliant services to approximately 4,500 tenants and 2,700 owner occupiers. You will be responsible for driving performance, delivering value for money, ensuring regulatory compliance and embedding a culture of continuous improvement and right first-time service delivery. This is a pivotal role in achieving the Association’s strategic objectives and sustaining vibrant, inclusive neighbourhoods.
Key Responsibilities
- Provide strategic leadership and professional advice as head of Housing, Maintenance and Factoring services to the Director, Executive Team and Board.
- Lead, motivate and develop high-performing teams that deliver customer-first, right-first-time services aligned with Association values.
- Oversee effective tenancy management, planned & reactive repairs, and factoring services for approximately 4,500 tenants and 2,700 owner-occupiers.
- Develop departmental strategies, policies and continuous improvement plans, driving innovation and service transformation.
- Manage significant income & expenditure budgets (rents, service charges, factoring), ensuring value for money, efficiency and financial control.
- Ensure full regulatory compliance (Scottish Housing Regulator, legislation, health & safety, equality & diversity) and upper-quartile performance.
- Monitor KPIs, produce performance reports for Executive, Board and Factoring Board, and implement actions to achieve and sustain targets.
- Actively engage customers in service design and policy development while building strong partnerships with tenants, owners, contractors and external stakeholders.
Essential Criteria
- Senior-level experience managing social housing services, including housing management, repairs/maintenance and/or factoring.
- Proven ability to lead, coach and develop diverse, high-performing teams.
- Strong track record delivering high-quality, customer-focused services with excellent tenant and owner satisfaction.
- Experience actively engaging and involving a diverse range of customers in policy development and service design.
- Demonstrable success implementing innovative solutions to improve service quality, efficiency and outcomes.
- Significant experience managing large, complex, multi-strand budgets while delivering clear value for money.
- Strategic leadership experience, including driving change, service transformation and continuous improvement.
- Educated to degree level, or equivalent through substantial experience in a similar leadership role, plus deep understanding of social housing, Scottish Housing Regulator requirements, statutory/regulatory frameworks.
This vacancy will close at 5:00pm, Monday 23rd March. Interviews are expected to take place on Wednesday 8th April.
How to Apply
- Sign in and create an account.
- Click Apply and complete your online profile.
- Upload an up-to-date CV with any employment history gaps clearly explained.
- Include a short introductory statement outlining why you’re applying and how you meet the essential criteria of the role.
- Add any relevant qualifications or training.
Head of Neighbourhood Services (Housing, Maintenance and Factoring) employer: Queens Cross Housing Association
Contact Detail:
Queens Cross Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Neighbourhood Services (Housing, Maintenance and Factoring)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. At Queens Cross, they value respect, integrity, and aspiration, so think about how your experiences align with these principles and be ready to share examples.
✨Tip Number 3
Practice your pitch! Be clear about what you bring to the table as a strategic leader in housing services. Highlight your experience in managing teams and delivering customer-focused services to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Make sure your CV is up-to-date and tailored to showcase your relevant skills and achievements.
We think you need these skills to ace Head of Neighbourhood Services (Housing, Maintenance and Factoring)
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to familiarise yourself with Queens Cross and our values. Understanding our vision for vibrant communities will help you tailor your application to show how you align with our mission.
Craft Your Introductory Statement: Your introductory statement is your chance to shine! Keep it concise but impactful. Highlight why you're excited about the role and how your experience matches the essential criteria. Make it personal and engaging!
CV Clarity is Key: When uploading your CV, ensure it's up-to-date and clearly explains any gaps in your employment history. We appreciate transparency, and a well-structured CV makes it easier for us to see your journey and achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s straightforward and ensures your application reaches us without any hiccups. Plus, you’ll be able to track your application status easily!
How to prepare for a job interview at Queens Cross Housing Association
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Head of Neighbourhood Services role. Brush up on your knowledge of housing management, repairs, and factoring services. Familiarise yourself with the Scottish Housing Regulator requirements and be ready to discuss how your experience aligns with their expectations.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead and develop high-performing teams. Think about specific instances where you’ve driven change or improved service quality. This is a strategic leadership role, so demonstrating your coaching and mentoring abilities will really set you apart.
✨Engage with the Community
Since this role is all about community engagement, come prepared with ideas on how to involve tenants and owners in service design and policy development. Share any past experiences where you successfully engaged diverse groups and how it positively impacted service delivery.
✨Be Ready for Financial Discussions
You’ll need to manage significant budgets, so be prepared to discuss your experience with financial control and delivering value for money. Have examples ready that showcase your ability to manage complex budgets while ensuring efficiency and compliance with regulations.