Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop our Factoring and Commercial Services, ensuring top-notch customer service.
- Company: Join an award-winning social landlord in the heart of Glasgow.
- Benefits: Competitive salary, career growth, and a chance to make a real difference.
- Why this job: Shape the future of community services while driving business growth.
- Qualifications: Strong leadership, business development experience, and a passion for community impact.
- Other info: Dynamic role with opportunities to build partnerships and influence local initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Head of Commercial Services
About Us
Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace).
Queens Cross Housing Association is seeking to appoint a Head of Commercial Services.
The Role
The Head of Commercial Services will support and develop our Factoring and Commercial Services Department, which provides services to Queens Cross Housing Association’s subsidiary companies Queens Cross Factoring Ltd and Queens Cross Workspace Ltd.
The Head of Commercial Services will provide support and leadership to Queens Cross Factoring, which was set up in 2005 and currently has a turnover of £2m. It provides a comprehensive property management service to approximately 2700 owners in mainly traditional and new build tenemental properties along with a small portfolio of 12 mid-market flats, which we are looking to expand.
The Head of Commercial Services will also provide support and leadership to Queens Cross Workspace. Established in 1985 the Queens Cross Workspace charity aims to provide affordable, high quality, hardworking business space to local businesses. We own and operate over 70 office buildings, workshops, high street retail and warehouses with a turnover of nearly £1M.
Key Responsibilities
- Operational Leadership and Service Delivery – providing leadership and day-to-day management of both companies, ensuring a high-quality, responsive customer service and performance management.
- Business Development and Growth – lead strategic growth of the factoring and commercial property businesses, exploring new markets and service areas.
- Governance and Corporate Reporting – support the effective functioning of both subsidiary Boards, ensuring clear governance processes and reporting, and providing high-quality reports, KPI’s, risk assessments and providing strategic advice to the Board.
- Strategic Partnership and Employability – develop and maintain effective partnerships with local authorities, funders, businesses and community stakeholders. Driving forward the Board’s ambition to deliver employability initiatives and charitable outcomes.
- Financial and Risk Management – oversee budgets and ensure strong financial controls, maximising financial performance.
- Ensuring compliance with the legal and regulatory framework.
Experience, Skills, Knowledge, Qualifications & Education Required
- Strong leadership and operational management experience
- Track record of business development and growing income streams
- Demonstrable experience of performance and customer service improvement
- Budget management and financial planning skills
- Strong communicator with influencing skills at senior level
- Experience of Project Management with demonstrable experience in the delivery of high-quality major repairs and investment projects
- Significant experience and understanding of delivery property services preferably within the housing sector
- Track record of delivering effective procurement and contract management balancing quality and price
- Practical knowledge of Building Regulations and Standards
- Practical knowledge of Health and Safety management and compliance in domestic and commercial property
- Practical understanding of construction project management
- Qualified to degree level in a business-related subject or can demonstrate equivalent experience
- Ability to build partnerships and external relationships
Application Process
Eden Scott is retained and working exclusively with Queens Cross Housing Association. Please submit your CV and Cover Letter online to iain.atkinson@edenscott.com or for a confidential discussion to hear more about the opportunity, then please contact Iain Atkinson, Director on 07714 124 033.
Closing date for applications Friday 19th September 2025.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- General Business, Project Management, and Customer Service
Industries
- Non-profit Organizations, Housing and Community Development, and Facilities Services
#J-18808-Ljbffr
Head of Factoring Services employer: Queens Cross Housing Association
Contact Detail:
Queens Cross Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Factoring Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your experience aligns with their goals. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Keep an eye on our job listings and make sure your application stands out by tailoring it to each role.
We think you need these skills to ace Head of Factoring Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Commercial Services role. Highlight your leadership experience and any relevant achievements in business development. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Be sure to mention specific experiences that relate to our goals at Queens Cross Housing Association.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. Did you lead a project that increased revenue or improved customer satisfaction? We love numbers and results, so make sure to include them!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Queens Cross Housing Association
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Commercial Services and the specific responsibilities it entails. Familiarise yourself with Queens Cross Housing Association's mission, values, and recent developments in their Factoring and Commercial Services Department.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership and operational management experience. Think about times when you've successfully led a team or improved customer service, and be ready to discuss how those experiences can translate to this role.
✨Be Ready for Financial Discussions
Since budget management and financial planning are key aspects of the role, brush up on your financial acumen. Be prepared to discuss how you've managed budgets in the past and how you would approach financial controls at Queens Cross.
✨Build Connections
Highlight your ability to build partnerships and external relationships. Think of examples where you've successfully collaborated with local authorities, businesses, or community stakeholders, as this will be crucial for driving the Board’s ambitions.