At a Glance
- Tasks: Manage housing services, support communities, and improve neighbourhoods in a dynamic role.
- Company: Award-winning social landlord in the vibrant northwest of Glasgow.
- Benefits: 40 days leave, generous pension contributions, and professional development opportunities.
- Other info: Join a supportive team with excellent work-life balance and community engagement initiatives.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: 2 years' experience in housing management and strong communication skills required.
The predicted salary is between 42722 - 46902 £ per year.
Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is looking to appoint a skilled Housing Officer (Maternity Cover).
We are looking for enthusiastic and motivated Housing Officers to join our high performing, forward thinking housing team. This is an exciting and varied role that includes improving our neighbourhoods, rent management, void & letting management. You will be actively involved in our community engagement work and support our thriving communities to meet their aspirations.
You will be required to meet the competency levels expected of all Queens Cross staff which have a particularly emphasis on attitude, behaviours and a customer first approach. You must be well organised and able to demonstrate excellent written and verbal communication skills. You will need to be able to manage a varied workload in a face-paced environment.
Key Responsibilities- Deliver full housing management services including tenancy management, estate management, allocations, voids and lettings within an allocated neighbourhood patch.
- Manage rent account and income recovery, proactively addressing arrears (current and former), supporting tenants affected by welfare reform, and progressing legal action where required.
- Administer tenancy-related legal processes including disputes, complaints, succession, assignations, notices and court representation in line with legislation and policy.
- Lead effective void and estate management, conducting inspections, minimising rent loss, coordinating with maintenance teams and maintaining high neighbourhood standards.
- Engage and support tenants and communities, promoting tenant participation, contributing to community initiatives and building strong local relationships.
- Ensure regulatory compliance and performance delivery, meeting KPIs, producing performance reports and working within financial and governance frameworks.
- Minimum 2 years' experience in housing management within a customer-focused environment.
- Sound knowledge of housing legislation and good practice, including legal requirements relating to tenancy management and regulatory compliance.
- Understanding of equality and diversity legislation and its practical application within a Housing Association setting.
- Excellent interpersonal and communication skills, with the ability to manage difficult or sensitive situations calmly, professionally and with a customer-first approach.
- Strong organisational skills and initiative, able to prioritise and manage a varied workload to meet deadlines, alongside competency in Microsoft Office (Word and Excel).
- Will have a full driving license and meet the requirements of the Corporate Vehicle Policy.
Please find the full job description/person specification on our website for further information on the role.
We Will Provide:- 40 days leave per year (plus carer leave, emergency leave, etc)
- 7% or 4% employer pension contribution
- Life assurance (x1 yearly salary)
- Employer paid qualifications, training and professional memberships
- Generous family friendly benefits and leave (matching shared parental pay to enhanced maternity pay)
- Enhanced sick pay benefit (up to 6 months full pay)
- Agile working options
- Reward and recognition incentives
- 24/7 employee support (plus Health and Wellbeing initiatives)
- Green initiatives (cycle to work, season ticket loans, pool cars)
How to Apply: We will only accept applications made directly through our website job board. This vacancy will close at 5:00pm on 8 July 2026. We reserve the right to close this vacancy earlier than the advertised closing date if we receive a suitable number of applications. Early application is therefore encouraged. Interviews are expected to take place on Thursday 16th July.
Contact Details:
Queens Cross Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer FTC 12 Months in Glasgow
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Queens Cross Housing Association, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Queens Cross Housing Association and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Officer FTC 12 Months in Glasgow
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Queens Cross Housing Association and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Queens Cross Housing Association
✨Get to Know Public Sector Values
Before your interview with Queens Cross Housing Association, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Queens Cross Housing Association.
