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- Tasks: Support cyclical maintenance and compliance programmes to keep homes safe and well-maintained.
- Company: Award-winning social landlord in Glasgow with a focus on quality services.
- Benefits: Generous pay, 40 days leave, pension contributions, and agile working options.
- Other info: Join a supportive team with a commitment to health and wellbeing.
- Why this job: Make a real difference in the community while developing your skills in a dynamic environment.
- Qualifications: 3 years' experience in property compliance and strong organisational skills.
The predicted salary is between 33060 - 35421 £ per year.
Department: Property and Placemaking
Section: Cyclical and Compliance
Salary: Grade 5, £33,060 - £35,421
Contract: Full-time, Temporary Maternity Contract (12-months)
Hours: Monday - Friday, 35 hours per week
Role Overview
Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is looking to appoint a temporary Cyclical and Compliance Assistant within our Cyclical and Compliance team. You will play a key role in supporting the delivery of cyclical maintenance and compliance programmes that keep our homes safe, well-maintained and fit for the future. Working closely with colleagues, contractors and customers, you’ll help ensure services are delivered efficiently, meet regulatory requirements, and provide a high-quality customer experience. This is a varied and hands-on role where you’ll take ownership of assigned activities, contribute to service improvements, and support the ongoing performance of our property services.
Key Responsibilities
- Take ownership of assigned cyclical and compliance programmes, ensuring delivery is safe, efficient, and aligned to performance targets and budgets.
- Raise repairs and maintenance works orders for routine programmes of work.
- Monitor programme performance, maintaining accurate records and proactively identifying risks, delays, and opportunities for improvement.
- Undertake common area inspections, noting issues, and reporting to the relevant teams and stakeholders.
- Manage day-to-day relationships with contractors, ensuring high standards of service delivery, performance, and customer satisfaction.
- Act as a key point of contact for customers, resolving enquiries and complaints effectively and contributing to a positive customer experience.
- Support performance and financial management through accurate reporting, invoice validation, and contribution to service improvements.
Essential Criteria
- Minimum 3 years’ experience in a property compliance environment, managing competing priorities within a fast-paced service.
- Experience in a role requiring an in-depth understanding of compliance legislation.
- Experience of indirectly managing contractors or external stakeholders, scheduling works and querying invoices.
- Budgetary experience.
- Experience of using property management systems or similar databases to manage works, records and performance data.
- Experience investigating and documenting complaints.
- Strong organisational and planning skills, with the ability to take ownership of workload and deliver to deadlines.
- Excellent communication and interpersonal skills, with confidence engaging customers, colleagues, and external stakeholders.
- Competent in the use of IT systems and Microsoft Office packages, including Word and Excel for daily work tasks.
We will provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more.
How to apply
We will only accept applications directly via our website job board. Early application is encouraged, we are actively interviewing for this role and will close the advert as soon as we meet the right candidate.
Cyclical and Compliance Assistant (Maternity Cover) employer: Queens Cross Housing Association
Contact Detail:
Queens Cross Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cyclical and Compliance Assistant (Maternity Cover)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Queens Cross Housing Association. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to cyclical maintenance and compliance. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational and planning skills. Share specific examples of how you've managed competing priorities in a fast-paced environment. This will demonstrate that you can handle the demands of the role effectively.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a few thoughtful questions ready about the team, the projects you'll be working on, or the company culture. This shows your enthusiasm and helps you determine if it's the right fit for you.
We think you need these skills to ace Cyclical and Compliance Assistant (Maternity Cover)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in property compliance. We want to see how your skills align with the key responsibilities mentioned in the job description.
Show Off Your Organisational Skills: Since this role requires strong organisational abilities, give examples of how you've managed competing priorities in the past. We love seeing real-life scenarios that demonstrate your planning prowess!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website job board! It’s the only way we’ll accept applications, and it ensures your details go straight to us for review.
How to prepare for a job interview at Queens Cross Housing Association
✨Know Your Compliance Stuff
Make sure you brush up on compliance legislation relevant to the property sector. Being able to discuss specific regulations and how they apply to cyclical maintenance will show that you’re not just familiar with the basics, but that you can handle the complexities of the role.
✨Show Off Your Organisational Skills
Prepare examples of how you've managed competing priorities in a fast-paced environment. Think about times when you’ve successfully juggled multiple tasks or projects, and be ready to share these stories during your interview.
✨Engage with Real Scenarios
Be prepared to discuss how you would handle common situations in the role, like managing contractor relationships or resolving customer complaints. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills.
✨Get Familiar with Their Systems
If you know what property management systems they use, do a bit of research beforehand. Being able to talk about your experience with similar databases or IT systems will give you an edge and show that you’re ready to hit the ground running.