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- Tasks: Support cyclical maintenance and compliance programmes to keep homes safe and well-maintained.
- Company: Award-winning social landlord in Glasgow with a focus on innovation and quality services.
- Benefits: Generous pay, 40 days leave, pension contributions, and flexible working options.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in the community while gaining valuable experience in property management.
- Qualifications: 3 years' experience in property compliance and strong organisational skills.
The predicted salary is between 33060 - 35421 £ per year.
Department: Property and Placemaking
Section: Cyclical and Compliance
Salary: Grade 5, £33,060 - £35,421
Contract: Full-time, Temporary Maternity Contract (12-months)
Hours: Monday - Friday, 35 hours per week
Role Overview
Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is looking to appoint a temporary Cyclical and Compliance Assistant within our Cyclical and Compliance team.
You will play a key role in supporting the delivery of cyclical maintenance and compliance programmes that keep our homes safe, well-maintained and fit for the future. Working closely with colleagues, contractors and customers, you will help ensure services are delivered efficiently, meet regulatory requirements, and provide a high-quality customer experience. This is a varied and hands-on role where you will take ownership of assigned activities, contribute to service improvements, and support the ongoing performance of our property services.
Key Responsibilities
- Take ownership of assigned cyclical and compliance programmes, ensuring delivery is safe, efficient, and aligned to performance targets and budgets.
- Raise repairs and maintenance works orders for routine programmes of work.
- Monitor programme performance, maintaining accurate records and proactively identifying risks, delays, and opportunities for improvement.
- Undertake common area inspections, noting issues, and reporting to the relevant teams and stakeholders.
- Manage day-to-day relationships with contractors, ensuring high standards of service delivery, performance, and customer satisfaction.
- Act as a key point of contact for customers, resolving enquiries and complaints effectively and contributing to a positive customer experience.
- Support performance and financial management through accurate reporting, invoice validation, and contribution to service improvements.
Essential Criteria
- Minimum 3 years' experience in a property compliance environment, managing competing priorities within a fast-paced service.
- Experience in a role requiring an in-depth understanding of compliance legislation.
- Experience of indirectly managing contractors or external stakeholders, scheduling works and querying invoices.
- Budgetary experience.
- Experience of using property management systems or similar databases to manage works, records and performance data.
- Experience investigating and documenting complaints.
- Strong organisational and planning skills, with the ability to take ownership of workload and deliver to deadlines.
- Excellent communication and interpersonal skills, with confidence engaging customers, colleagues, and external stakeholders.
- Competent in the use of IT systems and Microsoft Office packages, including Word and Excel for daily work tasks.
We will provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more.
How to apply
We will only accept applications directly via our website job board. Early application is encouraged, we are actively interviewing for this role and will close the advert as soon as we meet the right candidate.
Cyclical and Compliance Assistant (Maternity Cover) in Chester-le-Street employer: Queens Cross Housing Association
Contact Detail:
Queens Cross Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cyclical and Compliance Assistant (Maternity Cover) in Chester-le-Street
✨Tip Number 1
Get to know the company! Research Queens Cross Housing Association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Cyclical and Compliance Assistant role. Personal connections can make a big difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to compliance and property management. Think about specific examples from your past experience that demonstrate your skills and how you’ve handled challenges in similar roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, early applications are encouraged, so don’t wait too long to throw your hat in the ring!
We think you need these skills to ace Cyclical and Compliance Assistant (Maternity Cover) in Chester-le-Street
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in property compliance. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Organisational Skills: Since this role involves managing multiple priorities, give us examples of how you've successfully juggled tasks in the past. We love seeing candidates who can take ownership and deliver results under pressure!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website job board! It’s the only way we’ll accept applications, and it ensures your details go straight to us for review. Plus, early birds get the worm, so apply soon!
How to prepare for a job interview at Queens Cross Housing Association
✨Know Your Compliance Stuff
Make sure you brush up on compliance legislation relevant to the property sector. Being able to discuss specific regulations and how they impact cyclical maintenance will show that you're not just familiar with the role, but that you’re genuinely interested in keeping homes safe and well-maintained.
✨Show Off Your Organisational Skills
Prepare examples of how you've managed competing priorities in a fast-paced environment. Think about times when you’ve had to juggle multiple tasks or projects, and be ready to share how you kept everything on track while meeting deadlines.
✨Engage with Customer Experience
Since this role involves a lot of interaction with customers and contractors, think of instances where you’ve resolved complaints or improved customer satisfaction. Highlight your communication skills and how you ensure a positive experience for everyone involved.
✨Familiarise Yourself with Property Management Systems
If you have experience with property management systems or similar databases, be prepared to discuss it. Share how you’ve used these tools to manage works, records, and performance data effectively, as this will demonstrate your technical competence for the role.