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- Tasks: Lead the front desk team and ensure a seamless guest experience.
- Company: Join Heeton Concept Aparthotel, a fast-growing hotel operator in the UK.
- Benefits: Enjoy competitive pay, exclusive discounts, and a range of employee benefits.
- Other info: Inclusive workplace celebrating diversity and offering excellent career growth.
- Why this job: Be at the heart of guest experiences and develop your leadership skills.
- Qualifications: Experience in hospitality with strong leadership and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We are committed to delivering exceptional service and creating unforgettable experiences for our guests. As a service-focused hotel, we prioritise professionalism, hospitality, and meticulous attention to detail. Our aparthotel offers a perfect balance of hotel comfort and home-like convenience, with stylish, modern accommodations designed for a seamless stay. From check-in to check-out, we take pride in providing a warm, welcoming, and hassle-free guest experience.
What We Offer
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan, Childcare Scheme and many more
- Retention bonus on completion of 3 and 6-month service
Your Role
A Nights Guest Service (Front Office) Supervisor, you will be at the heart of our guest experience, ensuring smooth front desk operations and providing leadership to the reception team. You will assist with daily tasks while ensuring a welcoming and professional atmosphere for guests and team members alike.
Key Responsibilities
- Oversee front desk operations, ensuring efficient check-ins and check-outs.
- Manage day-to-day staffing needs.
- Educate and train team members in compliance with UK laws and safety regulations.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Lead and support the reception team, providing guidance and training.
- Deliver outstanding customer service, handling guest inquiries and requests.
- Manage reservations, billing, and administrative tasks.
- Work closely with other departments to enhance the overall guest experience.
- Ensure brand standards and company policies are maintained.
- Help prepare annual departmental operating budget and financial plans.
- Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
- Oversee night audit function and preparation of daily financial reports.
- Develop plans to increase occupancy through walk-ins and upselling at the front desk.
What We’re Looking For
- Previous experience in a front office or reception role within hospitality.
- Strong leadership and customer service skills.
- Ability to multitask and remain calm under pressure.
- Excellent communication and problem-solving abilities.
- Knowledge of hotel management systems (e.g. Stayntouch) is a plus.
Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be natural and the best versions of themselves. We recognise that we are on a journey concerning diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
Nights Guest Service Supervisor in Edinburgh employer: Queen Street Edinburgh
Contact Detail:
Queen Street Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Guest Service Supervisor in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Heeton's social media and website. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in front office roles and demonstrate your leadership skills, which are key for the Nights Guest Service Supervisor position.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've handled guest inquiries or resolved issues in the past. This will highlight your ability to deliver outstanding service, which is crucial for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Nights Guest Service Supervisor in Edinburgh
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you can contribute to creating unforgettable experiences for our guests, so share any relevant experiences that highlight your passion for service.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Nights Guest Service Supervisor. Highlight your previous experience in front office roles and any leadership skills you've developed. This will show us that you understand what we're looking for!
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language and structure your thoughts well, as this reflects the communication skills we value in our team members.
Apply Through Our Website: We encourage you to submit your application directly through our website. This not only streamlines the process but also ensures that your application reaches us quickly. Plus, it’s super easy to do!
How to prepare for a job interview at Queen Street Edinburgh
✨Know the Company Inside Out
Before your interview, take some time to research Heeton Concept Aparthotel. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Nights Guest Service Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you can motivate and train others to deliver exceptional service.
✨Prepare for Customer Service Scenarios
Expect questions about handling guest inquiries and complaints. Think of specific instances where you've gone above and beyond for a guest. Practising these scenarios will help you articulate your problem-solving skills and commitment to outstanding customer service.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the company culture. Inquire about their approach to staff training or how they measure guest satisfaction. This shows that you're not just interested in the job, but also in contributing to the overall success of the hotel.