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- Tasks: Provide exceptional service and create a welcoming atmosphere for guests.
- Company: Join a fast-growing hotel operator with a focus on guest satisfaction.
- Benefits: Enjoy exclusive rewards, flexible leave, and career development opportunities.
- Other info: Flexible hours and a supportive team environment await you.
- Why this job: Make a real impact on guests' experiences while building your career.
- Qualifications: Positive attitude, good communication skills, and commitment to customer service.
The predicted salary is between 22000 - 25000 £ per year.
When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.
As a Night Guest Service Assistant, you are responsible for providing exceptional service to guests. Your responsibilities include:
- Creating an atmosphere where the guests feel welcome
- Checking in guests smoothly, taking their IDs and handing out room keys
- Staying one step ahead of guests' needs and ensuring these are met
- Vacuuming rooms and corridors and undertaking regular deep cleaning tasks
- Delivering items to the rooms
- Reporting any missing or damaged items to the reception team and ensuring that the items are replaced or repaired
- Being environmentally aware and disposing of waste accordingly
- Cleaning public areas, meeting rooms/suites and bathrooms
- Managing guest requests in a timely and efficient manner
- Complying with hotel security, fire regulations and all health and safety legislation
- Carrying out lost property procedures
- Handling complaints and special requests to achieve complete guest satisfaction
- Assisting other departments wherever necessary and maintaining good working relationships
A Night Guest Service Assistant always works on behalf of our Guests and other Team Members; to successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
Why you should apply:
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 3 and 6-month service
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.
Night Guest Service Assistant in Edinburgh employer: Queen Street Edinburgh
Contact Detail:
Queen Street Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Assistant in Edinburgh
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with guests, you can offer them insider tips that make their stay even better.
✨Tip Number 2
Practice your communication skills! Being a Night Guest Service Assistant means you'll be interacting with guests from all walks of life. Work on being friendly and approachable, so they feel comfortable coming to you with requests or concerns.
✨Tip Number 3
Show off your problem-solving skills! Guests might have special requests or complaints, and it's your job to handle these smoothly. Think about how you can turn a potential issue into a positive experience for them.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s the best way to ensure your application gets noticed by the right people.
We think you need these skills to ace Night Guest Service Assistant in Edinburgh
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can create that warm atmosphere for our guests.
Tailor Your Application: Make sure to tailor your application to the Night Guest Service Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you can contribute to making our guests feel at home!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Queen Street Edinburgh
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Guest Service Assistant. Familiarise yourself with tasks like checking in guests, managing requests, and maintaining cleanliness. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about creating a warm atmosphere for guests, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet someone's needs or resolve an issue.
✨Prepare for Common Questions
Anticipate questions related to guest interactions, handling complaints, and working under pressure. Practise your responses to these scenarios, focusing on how you can ensure a friction-free experience for guests. This will show that you're proactive and ready for the challenges of the job.
✨Dress to Impress
As a Night Guest Service Assistant, you'll need to maintain excellent grooming standards. Dress smartly for your interview to reflect the professional image expected in the hospitality industry. This not only shows respect for the interviewers but also gives them a glimpse of how you'll represent the hotel.