At a Glance
- Tasks: Clean and maintain guest rooms to ensure a top-notch experience.
- Company: Join Heeton Concept, a fast-growing hotel operator in Edinburgh.
- Benefits: Enjoy flexible hours, competitive pay, and exclusive employee discounts.
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Make guests feel at home while developing your skills in hospitality.
- Qualifications: Positive attitude, good communication, and a commitment to customer service.
The predicted salary is between 20000 - 22000 £ per year.
As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience in our Edinburgh properties. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Clean guest bedrooms and bathrooms
- Vacuum rooms and corridors
- Change and replenish bed linen, towels and guest amenities in line with company guidelines
- Undertake regular deep cleaning tasks
- Restock and maintain the trolley daily
- Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so as to create an uninterrupted or impaired stay for the Guest
- Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
- Be environmentally aware
- Dispose of waste accordingly
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out lost property procedures
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
This is a multi-site role for Heeton Concept Aparthotel - Edinburgh - Queen Street and Stewart Aparthotel by Heeton Concept. Located less than 2 minutes walk from each other, Heeton Concept Aparthotel Queen Street Edinburgh and Stewart Aparthotel by Heeton Concept offer a home away from home for our guests.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Hotel experience
- Experience in a similar position
Why you should apply:
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 3 and 6-month service
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Multi Site Room Attendant in Edinburgh employer: Queen Street Edinburgh
Heeton Concept Aparthotel is an exceptional employer, offering a supportive and dynamic work environment in the heart of Edinburgh. With a strong focus on employee growth, you will benefit from comprehensive training opportunities, flexible working arrangements, and a range of attractive perks including service-based annual leave and exclusive discounts. Join us to be part of a rapidly expanding company that values your contributions and rewards your commitment.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Site Room Attendant in Edinburgh
✨Tip Number 1
Get to know the properties! Familiarise yourself with Heeton Concept Aparthotel locations in Edinburgh. This way, when you walk in for your interview, you can chat about what you love about the places and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Room Attendant, you'll be interacting with guests and team members. Try role-playing common scenarios with friends or family to boost your confidence and ensure you can handle guest requests smoothly.
✨Tip Number 3
Show off your positive attitude! During interviews, let your enthusiasm shine through. Share examples of how you've gone above and beyond in previous roles to deliver excellent customer service – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any new opportunities that pop up at Heeton Concept Aparthotels.
We think you need these skills to ace Multi Site Room Attendant in Edinburgh
Some tips for your application 🫡
Show Your Cleaning Skills:When you’re writing your application, make sure to highlight any experience you have with cleaning or housekeeping. We want to see that you know how to keep things spick and span, so don’t hold back on those details!
Communicate Clearly:Good communication is key in this role, so let us know about your ability to manage guest requests. Use clear and concise language in your application to show us you can handle guest interactions like a pro.
Be Positive and Reliable:We love a positive attitude! Make sure your application reflects your commitment to delivering excellent customer service. Share examples of how you've gone above and beyond in previous roles to keep guests happy.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on your journey with us at Heeton Concept Aparthotel. We can’t wait to hear from you!
How to prepare for a job interview at Queen Street Edinburgh
✨Know Your Stuff
Before the interview, make sure you understand the role of a Room Attendant inside out. Familiarise yourself with the specific tasks mentioned in the job description, like cleaning guest rooms and managing requests. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about delivering an excellent guest experience, be ready to share examples of how you've provided great customer service in the past. Think of situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your commitment to high standards.
✨Dress to Impress
First impressions matter! Make sure you arrive at the interview looking smart and well-groomed. This reflects your understanding of the importance of grooming standards in the hospitality industry and shows that you take the opportunity seriously.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team you'll be working with, the training opportunities available, or how the company supports its staff. Asking insightful questions shows that you're engaged and eager to learn more about the role and the company.
