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- Tasks: Create memorable experiences for guests and manage bookings with a warm, welcoming attitude.
- Company: Join Heeton Concept, a fast-growing hotel operator with a focus on guest satisfaction.
- Benefits: Enjoy exclusive rewards, flexible leave, and discounts at Heeton hotels.
- Other info: Great training opportunities and potential for career growth in a dynamic environment.
- Why this job: Be the friendly face that makes guests feel at home while building your career.
- Qualifications: Positive attitude, good communication skills, and a commitment to excellent customer service.
The predicted salary is between 20000 - 25000 £ per year.
When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience, but you’ll also create a warm atmosphere that makes our guests feel at home in any location.
This is a multi-site role for Heeton Concept Aparthotel—Edinburgh—Queen Street and Stewart Aparthotel by Heeton Concept. Located less than a two-minute walk from each other, Heeton Concept Aparthotel Queen Street Edinburgh and Stewart Aparthotel by Heeton Concept offer our guests a home away from home.
Your day-to-day:
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in our loyalty program
- Take and manage guest bookings, and up-sell opportunities and tell them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help
A Guest Service Assistant always works on behalf of our Guests and other Team Members; to successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
Why you should apply:
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including a buy holiday scheme, Childcare, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 3 and 6 months of service
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.
Multi Site Guest Services Assistant in Edinburgh employer: Queen Street Edinburgh
Contact Detail:
Queen Street Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Site Guest Services Assistant in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Heeton Concept and their values. This way, you can show how your positive attitude and commitment to customer service align perfectly with what they’re all about.
✨Tip Number 2
Practice your communication skills! As a Guest Services Assistant, you'll need to be a pro at handling guest queries and concerns. Try role-playing common scenarios with a friend to boost your confidence and ensure you can deliver that warm welcome effortlessly.
✨Tip Number 3
Show off your flexibility! In your interview, highlight times when you've adapted to changing situations or helped out teammates. This will demonstrate that you're reliable and ready to jump into any ad-hoc duties when needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Heeton family and creating memorable experiences for guests.
We think you need these skills to ace Multi Site Guest Services Assistant in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for creating memorable guest experiences. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Services Assistant role. Highlight your relevant experience and skills that align with the job description, like your customer service expertise and ability to handle transactions smoothly. We love seeing how you can fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates get straight to the heart of their experiences and skills, making it easy for us to see why you’d be a great fit for our hotels.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there. We can’t wait to hear from you!
How to prepare for a job interview at Queen Street Edinburgh
✨Know the Company Inside Out
Before your interview, take some time to research Heeton Concept and their hotels. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Services Assistant, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your commitment to creating memorable experiences for guests.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, managing bookings, and working in a team. Practising your responses can help you feel more confident during the interview. Remember to highlight your positive attitude and flexibility, as these traits are essential for the role.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Make sure to dress smartly and maintain excellent grooming standards for your interview. This reflects your understanding of the brand's image and shows that you take pride in your appearance, which is crucial for a brand ambassador.