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- Tasks: Lead the reception team and ensure a seamless guest experience at our aparthotel.
- Company: Join Heeton Concept Aparthotel, a fast-growing hotel operator in the UK.
- Benefits: Enjoy competitive pay, exclusive discounts, and a range of employee benefits.
- Other info: Diverse and inclusive workplace with fantastic career growth opportunities.
- Why this job: Be at the heart of guest experiences and develop your leadership skills.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are committed to delivering exceptional service and creating unforgettable experiences for our guests. As a service-focused hotel, we prioritise professionalism, hospitality, and meticulous attention to detail. Our aparthotel offers a perfect balance of hotel comfort and home-like convenience, with stylish, modern accommodations designed for a seamless stay. From check-in to check-out, we take pride in providing a warm, welcoming, and hassle-free guest experience.
What We Offer Our Multi Site Guest Service Supervisor
At Heeton Concept Aparthotel, we strive to create a workplace that is just as rewarding as the experience we provide for our guests. That’s why we offer a competitive pay and benefits package, including:
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan, Childcare Scheme and many more
- Retention bonus on completion of 3 and 6-month service
Your Role
As Multi Site Guest Services Supervisor, you will be at the heart of our guest experience, ensuring smooth front desk operations and providing leadership to the reception team. You will assist with daily tasks while ensuring a welcoming and professional atmosphere for guests and team members alike.
Key Responsibilities
- Oversee front desk operations, ensuring efficient check-ins and check-outs.
- Manage day-to-day staffing needs.
- Educate and train team members in compliance with UK laws and safety regulations.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Lead and support the reception team, providing guidance and training.
- Deliver outstanding customer service, handling guest inquiries and requests.
- Manage reservations, billing, and administrative tasks.
- Work closely with other departments to enhance the overall guest experience.
- Ensure brand standards and company policies are maintained.
- Help prepare annual departmental operating budget and financial plans.
- Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
- Oversee night audit function and preparation of daily financial reports.
- Develop plans to increase occupancy through walk-ins and upselling at the front desk.
What We’re Looking For
- Previous experience in a front office or reception role within hospitality.
- Strong leadership and customer service skills.
- Ability to multitask and remain calm under pressure.
- Excellent communication and problem-solving abilities.
- Knowledge of hotel management systems (e.g. Stayntouch) is a plus.
Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be natural and the best versions of themselves. We recognise that we are on a journey concerning diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
Multi Site Guest Service Supervisor in Edinburgh employer: Queen Street Edinburgh
Contact Detail:
Queen Street Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Site Guest Service Supervisor in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Heeton Concept Aparthotel. Check out their social media and website to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to guest service and leadership. Think about your past experiences and how they align with the role of Multi Site Guest Service Supervisor. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Showcase your customer service skills! During the interview, share specific examples of how you've handled challenging situations with guests in the past. Highlight your problem-solving abilities and how you maintained professionalism under pressure—this is key for the role!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the position but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Multi Site Guest Service Supervisor in Edinburgh
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for guest service shine through! We want to see how you can create unforgettable experiences for our guests, so share any relevant stories or examples that highlight your passion for hospitality.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your previous experience in front office roles and any leadership skills you've developed. We appreciate attention to detail, so make it clear how you fit the Multi Site Guest Service Supervisor role.
Be Professional Yet Approachable: While we love a friendly tone, remember to keep it professional. Use clear language and avoid jargon. Show us that you can communicate effectively, just like you would with our guests. A warm, welcoming vibe goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Heeton Concept Aparthotel!
How to prepare for a job interview at Queen Street Edinburgh
✨Know the Company Inside Out
Before your interview, take some time to research Heeton Concept Aparthotel. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Multi Site Guest Service Supervisor, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you motivated your team and ensured exceptional service delivery.
✨Demonstrate Customer Service Excellence
Be ready to discuss specific instances where you've gone above and beyond for guests. Think of scenarios that showcase your problem-solving skills and ability to remain calm under pressure. This is crucial in a role focused on delivering unforgettable guest experiences.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows you're not just interested in the job, but also in how you can contribute to the team's success.