At a Glance
- Tasks: Create memorable experiences for guests through exceptional service and local insights.
- Company: Join one of the UK's fastest-growing hotel operators with a vibrant team culture.
- Benefits: Annual bonuses, career growth, extra leave days, and training opportunities.
- Other info: Dynamic role with opportunities to learn and grow in a supportive environment.
- Why this job: Be the friendly face that makes guests feel at home and enhances their stay.
- Qualifications: Excellent customer service skills; hospitality experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
About the role
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle check-in and check-out, prepare, and serve them food and drink, but you'll also offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guests feel at home.
Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience.
- Take and manage guest bookings, up-selling opportunities and tell them about ways to improve their stay.
- Handle cash and credit transactions in accordance with Heeton standard operating procedures.
- Set up, support, and service events.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you will report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Work as part of a team to assist with Reception, Bar and Breakfast duties.
- Jump into other ad-hoc duties when your colleagues need your help.
- Ensure all public areas, including toilets and facilities, are cleaned, regularly checked and maintained to a high standard.
- Understand guest satisfaction scores and contribute to improving areas of focus.
- Respond to guest queries, requests, and complaints promptly and professionally, always providing a positive experience.
- Support in covering night shifts as required.
This list is not an exhaustive list of responsibilities, and additional tasks may be assigned at the discretion of your line manager in line with business needs.
What we need from you
- Excellent customer service skills.
- Hospitality experience preferred.
- Must speak fluent English. Other languages preferred.
Why you should apply
- Annual bonus for all Team Members.
- Fantastic career potential with one of the UK's fastest-growing hotel operators.
- Retention bonus on completion of 3- and 6-month service.
- Service-based annual leave (increase up to a maximum of 5 extra days).
- Training and development opportunities given to the role.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Guest Services Assistant in Edinburgh employer: Queen Street Edinburgh
At Heeton Hotels, we pride ourselves on creating a warm and welcoming environment for both our guests and team members. As a Guest Services Assistant, you will enjoy fantastic career potential within one of the UK's fastest-growing hotel operators, alongside benefits such as an annual bonus, service-based leave, and comprehensive training opportunities. Join us in delivering memorable experiences while being part of a supportive team that values your growth and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant in Edinburgh
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common guest issues and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared to impress during the interview.
✨Tip Number 3
Don’t forget to highlight your hospitality experience! Share specific examples of how you've gone above and beyond for guests in the past. This will show that you understand the importance of creating memorable experiences.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team right from the start!
We think you need these skills to ace Guest Services Assistant in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you create memorable experiences for guests.
Tailor Your Application:Make sure to tailor your application to the Guest Services Assistant role. Highlight your customer service skills and any relevant experience you have in hospitality. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Queen Street Edinburgh
✨Show Off Your Customer Service Skills
As a Guest Services Assistant, your ability to connect with guests is key. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to make someone's experience memorable.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s amenities, local attractions, and any special services they offer. This will not only help you answer questions confidently but also show your enthusiasm for the role and the company.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and appropriately for the interview. As a brand ambassador, your appearance should reflect the warm and professional atmosphere the hotel aims to create.
✨Prepare for Common Scenarios
Think about potential guest scenarios you might face, such as handling complaints or managing bookings. Practising your responses can help you feel more confident and ready to demonstrate your problem-solving skills during the interview.
