At a Glance
- Tasks: Design and build intelligent cloud-based contact centre solutions with Amazon Connect.
- Company: Join a forward-thinking tech company focused on customer experience transformation.
- Benefits: Competitive daily rate, flexible remote work, and opportunity for professional growth.
- Other info: Collaborate with skilled teams and influence strategic decisions in a dynamic environment.
- Why this job: Make a real impact on customer engagement using cutting-edge cloud technologies.
- Qualifications: 10+ years in contact centre tech, strong AWS and Amazon Connect expertise.
The predicted salary is between 120000 - 120000 £ per year.
Location: Fully Remote (Required office visit in Edinburgh 1/2 times a week only for the first month)
Contract Type: Contract (6–12 months)
Rate: £600/day (Inside IR35)
About the Role:
We are seeking an experienced Amazon Connect Solution Architect to design, build, and scale intelligent, cloud-based contact centre solutions. This is a hands-on role with responsibility for end-to-end solution architecture, integrations, and operational excellence across voice and digital channels.
Key Responsibilities:
- Own the architecture of Amazon Connect platforms, including contact flows, queues, routing profiles, IVR, and agent experience.
- Define logical, physical, and integration architectures aligned to AWS best practices.
- Design and govern multi-region, highly available environments with performance, scalability, and resilience in mind.
- Integrate Amazon Connect with enterprise systems using AWS Lambda, APIs, and event-driven patterns.
- Capture and enrich real-time and post-call analytics using Contact Lens, transcription, sentiment, and reporting features.
- Ensure security best practices are implemented, including IAM roles, least privilege access, and compliance alignment.
- Translate business and operational requirements into scalable, reliable cloud solutions.
- Provide technical leadership and support implementation teams in delivering high-quality solutions.
Essential Skills & Experience:
- 10+ years of experience in contact centre technology and solution architecture.
- Deep experience with Amazon Connect including contact flows, IVR, and voice routing.
- Strong AWS cloud expertise and hands-on solution architect experience.
- Experience developing AWS Lambda functions and integrating with conversational AI platforms.
- Expertise in API-based integrations with Salesforce, ServiceNow, and chatbot platforms.
- Ability to analyze customer challenges and deliver differentiated, practical solutions.
- Experience guiding teams to design, sell, and implement cloud contact centre solutions.
Desirable Skills:
- Strong communication and stakeholder management skills.
- Ability to define requirements based on leadership input and work in a global, virtual environment.
- Knowledge of cloud analytics, AI-driven routing, and CX reporting tools.
Why Join:
This role offers the opportunity to work on high-impact, customer experience transformation projects, leveraging the latest cloud contact centre technologies. You will collaborate with skilled teams, influence strategic decisions, and help shape the future of intelligent customer engagement.
How to Apply:
Confidential applications are welcome. Please submit your CV highlighting relevant Amazon Connect, AWS, and CCaaS experience, along with a brief cover note detailing your hybrid working availability.
Amazon Connect Solution Architect in Woking employer: Queen Square Recruitment
Join a forward-thinking company that values innovation and collaboration, offering a fully remote working environment with minimal office visits in Edinburgh. As an Amazon Connect Solution Architect, you will be part of transformative projects that enhance customer experiences while enjoying competitive rates and opportunities for professional growth in a supportive culture that prioritises employee development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Amazon Connect Solution Architect in Woking
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Amazon Connect or AWS. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that showcases your expertise in Amazon Connect and AWS. This hands-on evidence can really impress potential employers during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common questions related to contact centre solutions and AWS best practices. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Amazon Connect Solution Architect in Woking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your experience with Amazon Connect and AWS. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Note:Your cover note is your chance to shine! Keep it brief but impactful, detailing your hybrid working availability and why you’re excited about this role. We love seeing genuine enthusiasm for what we do!
Showcase Your Technical Skills:Since this role is all about solution architecture, make sure to emphasise your technical expertise. Highlight your experience with contact flows, IVR, and any integrations you've done with AWS Lambda or APIs. We’re looking for hands-on experience!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at Queen Square Recruitment
✨Know Your Amazon Connect Inside Out
Make sure you brush up on your knowledge of Amazon Connect, especially contact flows, IVR, and voice routing. Be ready to discuss specific projects where you've implemented these features, as this will show your hands-on experience.
✨Showcase Your AWS Expertise
Prepare to talk about your deep experience with AWS cloud solutions. Highlight any relevant projects where you've designed or governed multi-region environments, and be ready to explain how you ensure performance and scalability.
✨Demonstrate Problem-Solving Skills
Think of examples where you've analysed customer challenges and delivered practical solutions. This role requires a strong ability to translate business needs into scalable cloud solutions, so have a few success stories ready to share.
✨Communicate Effectively
Strong communication and stakeholder management skills are essential. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. This will help you connect with the interviewers and demonstrate your leadership potential.
