At a Glance
- Tasks: Support and maintain Nokia mediation platforms in a fast-paced telecom environment.
- Company: Join a leading telecom company with a focus on innovation and teamwork.
- Benefits: Competitive daily rate, flexible working arrangements, and opportunities for skill development.
- Other info: Dynamic role with potential for career advancement in the tech industry.
- Why this job: Be part of a critical team ensuring seamless data processing in telecom systems.
- Qualifications: Experience in telecom mediation platforms and strong problem-solving skills.
Our client is seeking an experienced Nokia Mediation Support Engineer to support mission-critical telecom mediation platforms within a high-volume production environment. As a Nokia Mediation Support Engineer, you will provide deep technical support and operational ownership across Nokia mediation platforms including Nokia EventLink and Nokia Data Refinery. You’ll work closely with network, billing, charging, and downstream application teams to ensure mediation data is processed accurately, securely, and efficiently across high-volume telecom ecosystems.
Key Responsibilities
- Support and maintain Nokia mediation platforms including EventLink and Nokia Data Refinery
- Provide L2/L3 support across mediation systems including incident, problem, and change management
- Support parsing, validation, enrichment, filtering, and aggregation logic across mediation workflows
- Manage end-to-end mediation data flows including: CDRs, UDRs, IPDRs
- Monitor and troubleshoot issues related to data quality, delays, failures, and high-volume processing
- Support file-based integrations using FTP/SFTP and scheduling mechanisms
- Perform root cause analysis and implement permanent fixes to improve platform stability
- Collaborate with network, billing, charging, analytics, and revenue assurance teams
- Support upgrades, patches, configuration changes, and operational readiness activities
- Ensure adherence to SLAs, operational controls, and compliance requirements
Support Engineer employer: Queen Square Recruitment
As a Support Engineer at our company, you will be part of a dynamic and innovative team dedicated to delivering exceptional telecom solutions. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering opportunities for continuous learning and advancement in the fast-paced tech environment of Reading, Leeds, or Paddington. With competitive daily rates and a commitment to work-life balance, we ensure that our employees feel valued and supported while contributing to mission-critical projects.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the telecom industry and let them know you're on the hunt for a Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those technical interviews by brushing up on your Nokia mediation platforms knowledge. Dive into EventLink and Data Refinery specifics, and be ready to discuss how you've tackled similar challenges in past roles. We want you to shine!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills during interviews. Be ready to share examples of how you've managed incidents or improved data flows in high-pressure environments. This is your chance to show that you can handle the heat!
✨Tip Number 4
Apply through our website for the best chance at landing that Support Engineer gig. We’re always on the lookout for talent like yours, and applying directly helps us see your application faster. Let’s get you that dream job!
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Engineer role. Highlight your experience with Nokia mediation platforms and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can help us support mission-critical telecom mediation platforms. Keep it concise but impactful.
Showcase Relevant Experience:When detailing your experience, focus on specific projects or tasks that relate to the key responsibilities listed in the job description. We love seeing concrete examples of how you've tackled similar challenges in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Queen Square Recruitment
✨Know Your Nokia Mediation Platforms
Make sure you brush up on your knowledge of Nokia EventLink and Nokia Data Refinery. Be ready to discuss how you've supported these platforms in the past, including any specific challenges you've faced and how you overcame them.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've handled incidents and problems in mediation systems. Highlight your experience with root cause analysis and the steps you took to implement permanent fixes, as this will demonstrate your operational ownership.
✨Understand the Bigger Picture
Familiarise yourself with how mediation data flows through telecom ecosystems. Be prepared to discuss how you’ve collaborated with teams like network, billing, and analytics to ensure data is processed accurately and efficiently.
✨Be Ready for Technical Questions
Expect technical questions related to L2/L3 support and file-based integrations using FTP/SFTP. Brush up on your knowledge of CDRs, UDRs, and IPDRs, and be ready to explain how you manage high-volume processing and data quality issues.
