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- Tasks: Join our agile team to support and maintain integrated systems like kiosks and ATMs.
- Company: We're a dynamic tech company based in London, focused on innovative self-service solutions.
- Benefits: Enjoy hybrid work options, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a cutting-edge team, solve real-world problems, and make an impact in tech.
- Qualifications: 3–5 years in technical support; strong skills in hardware, software, and networking required.
- Other info: Initial 6-month contract with potential for extension; apply quickly to seize this opportunity!
The predicted salary is between 36000 - 60000 £ per year.
We are excited to offer a fantastic opportunity for a talented Hardware/Software Technical Specialist to join a dynamic and agile development team on an initial 6-month contract, with the potential for extension.
Location: London (Hybrid, 2–3 days onsite per week)
We are seeking a skilled Hardware/Software Technical Specialist to support and maintain a fleet of integrated systems, including parcel lockers, kiosks, and ATMs. The role requires strong troubleshooting capabilities across hardware and software domains, as well as the ability to liaise with multiple stakeholders across engineering, operations, and support teams.
- Provide advanced support for technical issues related to self-service systems (hardware/software/network).
- Diagnose and resolve incidents involving hardware malfunctions, software errors, and connectivity challenges.
- Monitor system performance and proactively identify and resolve issues before service is affected.
- Configure new systems, including network and user settings.
- Work closely with engineering and support teams to investigate complex issues and implement resolutions.
- Document configurations, incidents, best practices, and user guidance materials.
- Create detailed reports on incidents, system performance, and preventive measures.
3–5 years of experience in a technical support or systems integration role.
- Strong diagnostic skills across hardware, software, and networking.
- Solid understanding of networking: Familiarity with Linux, Windows, or Android-based systems.
- Working knowledge of databases and SQL for system integration.
Software/Hardware Engineer employer: Queen Square Recruitment
Contact Detail:
Queen Square Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software/Hardware Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Linux, Windows, and Android systems. Being able to discuss your hands-on experience with these platforms during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of specific examples where you've diagnosed and resolved technical issues. Highlighting your problem-solving process can set you apart from other candidates.
✨Tip Number 3
Research our company culture and values at StudySmarter. Understanding how we operate and what we value in our team members can help you tailor your responses during the interview and show that you're a great fit for our dynamic environment.
✨Tip Number 4
Network with current or former employees if possible. Engaging with them can provide insights into the role and the team dynamics, which can be invaluable when preparing for your interview.
We think you need these skills to ace Software/Hardware Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and systems integration. Emphasise your diagnostic skills across hardware, software, and networking, as well as any familiarity with Linux, Windows, or Android-based systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your troubleshooting capabilities and your ability to work with multiple stakeholders. Show how your skills align with the job requirements.
Highlight Relevant Projects: If you have worked on projects involving self-service systems, parcel lockers, kiosks, or ATMs, be sure to include these in your application. Detail your role in diagnosing and resolving technical issues, as well as any documentation you created.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical role.
How to prepare for a job interview at Queen Square Recruitment
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've diagnosed and resolved technical issues in the past. Highlight your ability to troubleshoot both hardware and software problems, as this role requires strong diagnostic skills across multiple domains.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a solid understanding of the technologies mentioned in the job description, such as Linux, Windows, and Android systems. Brush up on your networking knowledge and be ready to discuss how you've applied it in previous roles.
✨Prepare for Stakeholder Interaction
Since the role involves liaising with various stakeholders, think about how you've effectively communicated with different teams in the past. Be ready to share examples of how you've collaborated with engineering, operations, or support teams to resolve complex issues.
✨Demonstrate Your Documentation Skills
The ability to document configurations and incidents is crucial for this position. Prepare to discuss how you've created user guidance materials or detailed reports in your previous roles, showcasing your attention to detail and organisational skills.
