At a Glance
- Tasks: Support and maintain Nokia mediation platforms in a fast-paced telecom environment.
- Company: Join a leading telecom company with a focus on innovation and collaboration.
- Benefits: Competitive daily rate, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in the telecom industry.
- Why this job: Make a real impact by ensuring data flows smoothly in high-volume telecom systems.
- Qualifications: Experience with Nokia EventLink and Data Refinery, plus strong troubleshooting skills.
Our client is seeking an experienced Nokia Mediation Support Engineer to support mission-critical telecom mediation platforms within a high-volume production environment. As a Nokia Mediation Support Engineer, you will provide deep technical support and operational ownership across Nokia mediation platforms including Nokia EventLink and Nokia Data Refinery. You’ll work closely with network, billing, charging, and downstream application teams to ensure mediation data is processed accurately, securely, and efficiently across high-volume telecom ecosystems.
Key Responsibilities
- Support and maintain Nokia mediation platforms including EventLink and Nokia Data Refinery
- Provide L2/L3 support across mediation systems including incident, problem, and change management
- Support parsing, validation, enrichment, filtering, and aggregation logic across mediation workflows
- Manage end-to-end mediation data flows including: CDRs, UDRs, IPDRs
- Monitor and troubleshoot issues related to data quality, delays, failures, and high-volume processing
- Support file-based integrations using FTP/SFTP and scheduling mechanisms
- Perform root cause analysis and implement permanent fixes to improve platform stability
- Collaborate with network, billing, charging, analytics, and revenue assurance teams
- Support upgrades, patches, configuration changes, and operational readiness activities
- Ensure adherence to SLAs, operational controls, and compliance requirements
Required Skills & Experience
- Strong hands-on experience with: Nokia EventLink 7.x, Nokia Data Refinery 19.x or newer
- Strong understanding of telecom mediation concepts and workflows
- Experience processing: CDRs, UDRs, IPDRs
- Experience supporting parsing, enrichment, filtering, validation, and aggregation logic
- Strong troubleshooting capability across mediation workflows and interfaces
- Experience supporting high-volume production mediation pipelines
- Hands-on experience with: Linux/Unix, Shell scripting, Batch processing, Log analysis
- Experience with FTP/SFTP integrations, scheduling, and monitoring
- Strong understanding of ITIL processes including Incident, Problem, Change, and Release Management
- Experience providing L2/L3 production support within 24x7 operational environments
- Strong communication and stakeholder collaboration skills
- Ability to work effectively within fast-paced telecom support environments
- Strong analytical and root cause analysis capability
Desirable Experience
- Experience within UK or Tier 1 telecom environments
- Exposure to near real-time or streaming mediation processing
- Knowledge of Billing, Charging, Revenue Assurance, or Analytics platforms
- Understanding of Northbound and Southbound telecom systems
- Automation and scripting experience for operational efficiency
- Performance tuning and capacity management experience
- Exposure to cloud-native or containerised mediation environments
- Experience supporting migration or platform upgrade programmes
Please submit your CV and we'll be in touch.
Support Engineer in Slough employer: Queen Square Recruitment
As a leading player in the telecom industry, our company offers an exceptional work environment for Support Engineers, characterised by a collaborative culture that prioritises innovation and professional growth. With opportunities to work on cutting-edge Nokia mediation platforms in vibrant locations like Reading, Leeds, and Paddington, employees benefit from competitive rates, flexible onsite arrangements, and a commitment to continuous learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Slough
✨Tip Number 1
Network, network, network! Reach out to your connections in the telecom industry and let them know you're on the lookout for a Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your Nokia EventLink and Data Refinery knowledge. We recommend doing some mock interviews with friends or using online platforms to get comfortable discussing your technical skills and experiences.
✨Tip Number 3
When you land an interview, make sure to ask insightful questions about the company's mediation platforms and their challenges. This shows you're genuinely interested and helps you stand out from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces in our talent pool!
We think you need these skills to ace Support Engineer in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Nokia EventLink and Data Refinery. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Show Off Your Troubleshooting Skills:Since this role involves a lot of problem-solving, include specific examples of how you've tackled issues in high-volume production environments. We love seeing your analytical side in action!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and bullet points to make it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Queen Square Recruitment
✨Know Your Nokia Mediation Inside Out
Make sure you brush up on your knowledge of Nokia EventLink and Data Refinery. Be ready to discuss specific features and functionalities, as well as any hands-on experience you've had with these platforms. This will show that you're not just familiar with the tools but can also leverage them effectively in a high-volume production environment.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've tackled complex issues in mediation workflows. Think about specific incidents where you performed root cause analysis and implemented fixes. This will demonstrate your analytical skills and ability to maintain platform stability under pressure.
✨Understand Telecom Mediation Concepts
Familiarise yourself with key telecom mediation concepts, especially around CDRs, UDRs, and IPDRs. Be ready to explain how you’ve managed end-to-end data flows and ensured data quality. This knowledge will be crucial in showing your capability to support mission-critical systems.
✨Communicate Effectively with Stakeholders
Since collaboration is key in this role, think of examples where you've worked closely with network, billing, or analytics teams. Highlight your communication skills and how you’ve navigated stakeholder relationships to ensure smooth operations. This will illustrate your ability to thrive in a fast-paced telecom support environment.
