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- Tasks: Ensure seamless digital experiences through observability and reliability engineering.
- Company: Top global organisation with a focus on innovation and collaboration.
- Benefits: Competitive day rate, hybrid work model, and opportunity for professional growth.
- Why this job: Make a real impact by enhancing service reliability and optimising customer journeys.
- Qualifications: Strong DevOps background and experience with observability platforms required.
- Other info: Dynamic role with excellent opportunities in a fast-paced environment.
The predicted salary is between 54000 - 84000 £ per year.
Location: London – Heathrow (Hybrid, 4 days onsite)
Contract Type: 6-Month Contract
Day Rate: £375 (Inside IR35)
About the Role
Our client, a top global organization, is seeking a Support Executive with strong experience in observability, reliability engineering, and cross-functional delivery coordination. In this role, you’ll ensure seamless digital experiences by implementing unified observability frameworks and optimizing service reliability across multiple product teams. You’ll collaborate with Digital Product, Engineering, and Operations teams to define SLIs, SLOs, and error budgets, implement AI-driven monitoring, and continuously improve incident response and system performance.
Key Responsibilities
- Drive a single-pane-of-glass observability approach for customer journey monitoring.
- Coordinate release schedules and dependencies across multiple product teams.
- Define and implement observability standards — metrics, dashboards, alerts, and SLOs.
- Map and monitor end-to-end customer journeys to identify risks and performance issues.
- Collaborate with DevOps, Engineering, and Operations to improve service reliability.
- Integrate AI-driven analytics to predict incidents and reduce mean time to resolution (MTTR).
- Lead post-incident reviews and implement reliability governance processes.
- Support automation of testing, monitoring, and deployment pipelines.
Essential Skills & Experience
- Strong DevOps engineering background with cross-functional collaboration experience.
- Hands-on expertise with observability platforms such as Datadog or Splunk.
- Solid knowledge of CI/CD, Terraform, CloudFormation, and automation frameworks.
- Understanding of SLIs, SLOs, error budgets, and reliability governance practices.
- Ability to turn technical signals into business-level customer insights.
- Excellent communication skills for stakeholder and cross-team alignment.
- Experience with incident management, postmortem analysis, and capacity planning.
- Proven ability to develop synthetic and real user monitoring dashboards.
- Familiarity with AI-based monitoring and anomaly detection tools.
Desirable
- Cloud and containerization experience (Kubernetes, Docker).
- Exposure to Agile/DevSecOps environments.
- Experience supporting airline, e-commerce, or other high-availability platforms.
If this is relevant to your experience, please apply with your CV and we will be in touch.
Senior Support Executive employer: Queen Square Recruitment
Contact Detail:
Queen Square Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in observability and reliability engineering. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Get your hands dirty with practical skills! Brush up on tools like Datadog or Splunk if you haven't already. Showing that you can implement AI-driven monitoring or define SLIs and SLOs will make you stand out during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you've handled incidents in the past and be ready to discuss your approach to post-incident reviews. We want to hear about your real-world experience!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in observability and reliability engineering. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in real-world scenarios. We want to see how your hands-on expertise with tools like Datadog or Splunk has made a difference in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role. No fluff, just the good stuff!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Queen Square Recruitment
✨Know Your Tech Inside Out
Make sure you’re well-versed in observability platforms like Datadog or Splunk. Brush up on your knowledge of SLIs, SLOs, and error budgets, as these will likely come up during the interview. Being able to discuss how you've used these tools in past roles will show you're the right fit.
✨Showcase Your Collaboration Skills
Since this role involves working with various teams, be prepared to share examples of how you've successfully collaborated with DevOps, Engineering, and Operations teams. Highlight specific projects where your coordination made a difference in service reliability or incident response.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to incident management or performance issues. Think through your approach to post-incident reviews and how you would implement reliability governance processes. This will demonstrate your critical thinking and problem-solving skills.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice explaining complex technical concepts in simple terms, as you’ll need to align stakeholders across different teams. Being clear and confident in your responses will leave a positive impression on the interviewers.