At a Glance
- Tasks: Ensure seamless digital experiences through observability and reliability engineering.
- Company: Top global organisation with a focus on innovation and collaboration.
- Benefits: Competitive day rate, hybrid work model, and opportunity for professional growth.
- Other info: Join a dynamic team and work on high-availability projects in a supportive environment.
- Why this job: Make a real impact by enhancing service reliability and optimising customer journeys.
- Qualifications: Strong DevOps background and hands-on experience with observability platforms.
The predicted salary is between 54000 - 84000 £ per year.
Location: London – Heathrow (Hybrid, 4 days onsite)
Contract Type: 6-Month Contract
Day Rate: £375 (Inside IR35)
About the Role
Our client, a top global organization, is seeking a Support Executive with strong experience in observability, reliability engineering, and cross-functional delivery coordination. In this role, you’ll ensure seamless digital experiences by implementing unified observability frameworks and optimizing service reliability across multiple product teams. You’ll collaborate with Digital Product, Engineering, and Operations teams to define SLIs, SLOs, and error budgets, implement AI-driven monitoring, and continuously improve incident response and system performance.
Key Responsibilities
- Drive a single-pane-of-glass observability approach for customer journey monitoring.
- Coordinate release schedules and dependencies across multiple product teams.
- Define and implement observability standards — metrics, dashboards, alerts, and SLOs.
- Map and monitor end-to-end customer journeys to identify risks and performance issues.
- Collaborate with DevOps, Engineering, and Operations to improve service reliability.
- Integrate AI-driven analytics to predict incidents and reduce mean time to resolution (MTTR).
- Lead post-incident reviews and implement reliability governance processes.
- Support automation of testing, monitoring, and deployment pipelines.
Essential Skills & Experience
- Strong DevOps engineering background with cross-functional collaboration experience.
- Hands-on expertise with observability platforms such as Datadog or Splunk.
- Solid knowledge of CI/CD, Terraform, CloudFormation, and automation frameworks.
- Understanding of SLIs, SLOs, error budgets, and reliability governance practices.
- Ability to turn technical signals into business-level customer insights.
- Excellent communication skills for stakeholder and cross-team alignment.
- Experience with incident management, postmortem analysis, and capacity planning.
- Proven ability to develop synthetic and real user monitoring dashboards.
- Familiarity with AI-based monitoring and anomaly detection tools.
Desirable
- Cloud and containerization experience (Kubernetes, Docker).
- Exposure to Agile/DevSecOps environments.
- Experience supporting airline, e-commerce, or other high-availability platforms.
If this is relevant to your experience, please apply with your CV and we will be in touch.
Senior Support Executive in Swindon employer: Queen Square Recruitment
Join a leading global organisation that values innovation and collaboration, offering a dynamic work culture in the heart of London – Heathrow. As a Senior Support Executive, you will benefit from a hybrid working model, competitive day rates, and opportunities for professional growth in a fast-paced environment focused on observability and reliability engineering. With a commitment to employee development and a supportive team atmosphere, this role provides a unique chance to make a significant impact while enjoying the advantages of working in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Executive in Swindon
✨Get Involved in Tech Meetups
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Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Queen Square Recruitment that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Senior Support Executive in Swindon
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Queen Square Recruitment, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Queen Square Recruitment can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Queen Square Recruitment will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Queen Square Recruitment
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Queen Square Recruitment. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Queen Square Recruitment.
