At a Glance
- Tasks: Lead a transformative programme to enhance customer contact centres using Amazon Connect.
- Company: Join Queen Square Recruitment, a leader in innovative recruitment solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on compliance and operational efficiency.
- Why this job: Make a significant impact on customer experience and agent productivity.
- Qualifications: Proven experience with Amazon Connect and managing complex transformations.
The predicted salary is between 60000 - 80000 £ per year.
Queen Square Recruitment is looking for a Programme Manager to lead a critical customer contact centre transformation program. You will manage the migration to Amazon Connect, integrating various systems to enhance customer experience and agent productivity. This role demands proven experience in Amazon Connect and complex enterprise transformations, ensuring compliance and efficient operation throughout the project lifecycle.
Senior Program Manager – Amazon Connect Transformation Lead employer: Queen Square Recruitment
At Queen Square Recruitment, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior Program Manager, you will benefit from extensive professional development opportunities while working in a collaborative environment that values innovation and excellence. Located in a vibrant area, our company offers a unique blend of flexibility and support, making it an ideal place for those seeking meaningful and rewarding employment.
