At a Glance
- Tasks: Configure and optimise Salesforce Service Cloud and Agentforce chatbot for seamless customer experiences.
- Company: Join a high-profile digital transformation programme in a collaborative tech environment.
- Benefits: Long-term contract, competitive pay, and the chance to work with cutting-edge AI technology.
- Other info: Fast-paced environment with excellent career growth opportunities.
- Why this job: Make a real impact on customer experience through innovative AI-driven solutions.
- Qualifications: 3+ years of Salesforce Admin experience and strong chatbot expertise required.
The predicted salary is between 45000 - 55000 £ per year.
The Role
We’re looking for an experienced Salesforce Admin with strong Agentforce Chatbot expertise to join a high-profile digital transformation programme. This is a fantastic opportunity to play a key role in delivering AI-driven, conversational customer experiences across web and mobile platforms. You’ll be responsible for configuring, optimising and maintaining Salesforce Service Cloud and Agentforce chatbot capabilities, ensuring seamless customer support journeys and stable platform operations. Working closely with Business Analysts, Product and Engineering teams, you’ll help bring intelligent automation to life.
Key Responsibilities
- Configure and maintain Salesforce Service Cloud and digital engagement channels (Web & Mobile)
- Lead the setup, configuration and optimisation of Agentforce chatbot, including: omni‑flow logic; agent behaviour and decisioning; conversation mapping and orchestration
- Collaborate with BA teams to deploy chatbot journeys across website and app environments
- Ensure seamless integration with FAQ/AEM content and customer service workflows
- Support chatbot integration into end‑to‑end customer journeys
- Conduct testing, troubleshooting, and continuous optimisation based on performance insights
- Monitor and enhance chatbot performance to improve customer experience
Key Skills & Experience
- 3+ years of Salesforce Administration experience
- Strong hands‑on experience with:
- Service Cloud Case management
- Automation (Flows, Workflows, Validation Rules)
- Queues, routing & knowledge management
- Agentforce / Conversational AI
- Proven experience implementing Agentforce chatbot solutions
- Strong understanding of:
- Omni‑flow orchestration & decision logic
- Conversation design and mapping
- Experience integrating chatbot widgets into web and mobile applications
- Exposure to AI-driven CX solutions / LLM‑based tools
Technical & Integration
- Understanding of API integrations and digital engagement ecosystems
- Experience working with AEM / FAQ / knowledge article integrations
Soft Skills
- Strong analytical and troubleshooting abilities
- Collaborative mindset across BA, Engineering, and CX teams
- Excellent communication and documentation skills
- Comfortable working in fast‑paced, delivery‑focused environments
Requirements
- Salesforce Admin & Service Cloud certifications
- Experience working across product, engineering, and customer experience teams
Why Apply?
- Work on a cutting‑edge AI and chatbot transformation programme
- Long‑term contract with 12+ months pipeline
- High‑impact role influencing customer experience at scale
- Collaborative, fast‑paced environment with modern tech stack
If you have the relevant skills & experience, please apply promptly to be considered.
Salesforce Administrator employer: Queen Square Recruitment
Join a forward-thinking company that prioritises innovation and employee development, offering a dynamic work culture where collaboration thrives. As a Salesforce Administrator, you'll be at the forefront of an exciting digital transformation programme, with opportunities for professional growth and the chance to make a significant impact on customer experiences. Enjoy a long-term contract in a fast-paced environment, equipped with modern technology and a supportive team dedicated to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related fields. Attend meetups, webinars, or online forums to get your name out there and learn about hidden job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects, especially those involving Agentforce chatbots. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common Salesforce scenarios and chatbot implementations. Practice articulating your experience with Service Cloud and automation tools to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Salesforce Admin experience and any specific work with Agentforce chatbots. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background in AI-driven customer experiences makes you a perfect fit. Let us know what makes you tick!
Showcase Your Technical Skills:Since this role involves a lot of technical know-how, make sure to mention your experience with Service Cloud, omni-flow logic, and chatbot integration. We love seeing candidates who can demonstrate their hands-on expertise!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Queen Square Recruitment
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Service Cloud knowledge. Be ready to discuss your hands-on experience with case management, automation, and how you've optimised these features in past roles. This will show that you’re not just familiar with the platform but can truly leverage it.
✨Show Off Your Chatbot Expertise
Since the role requires strong Agentforce Chatbot skills, prepare specific examples of chatbot implementations you've worked on. Talk about the omni-flow logic and conversation mapping you've done, and how these contributed to enhancing customer experiences.
✨Collaboration is Key
Highlight your experience working with cross-functional teams like Business Analysts and Engineering. Share examples of how you’ve collaborated to deploy chatbot journeys or troubleshoot issues, as this role demands a collaborative mindset.
✨Be Ready for Technical Questions
Expect questions about API integrations and digital engagement ecosystems. Brush up on your technical knowledge and be prepared to discuss how you’ve integrated chatbot widgets into web and mobile applications, as well as any challenges you faced and how you overcame them.
