At a Glance
- Tasks: Manage change requests and ensure smooth delivery across teams and vendors.
- Company: Join a leading organisation in Critical National Infrastructure.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities.
- Why this job: Make a real impact in a fast-paced environment with essential services.
- Qualifications: SC Clearance, ITIL knowledge, and strong stakeholder management skills.
The predicted salary is between 75000 - 85000 £ per year.
Hybrid / Office-based (3 days considered, 5 days preferred) - Wokingham
The Opportunity
We are seeking an experienced ITSM Change Manager with active SC Clearance to join a critical programme delivering services within Critical National Infrastructure (CNI) environments. This is a fast-paced, stakeholder-heavy role where you will take ownership of end-to-end change management, ensuring smooth coordination, governance, and delivery across internal teams and third-party vendors.
Key Responsibilities
- Raise, manage, and govern Change Requests (CRs) in line with ITSM processes and controls
- Drive changes through to successful implementation and closure, ensuring SLA adherence
- Act as a key liaison between internal teams and external vendors
- Monitor progress, tracking risks, dependencies, and ensuring mitigation plans are in place
- Support change planning, scheduling, and execution across multiple stakeholders
- Ensure adherence to ITIL/ITSM best practices and organisational governance
- Maintain accurate documentation and provide clear, timely reporting
- Manage change activities within CNI and substation environments, minimising operational impact
Required Skills & Experience
- Basic understanding of network infrastructure and connectivity concepts
- Strong stakeholder and vendor management skills
- Experience coordinating across cross-functional teams
- Ability to track progress, report clearly, and drive issue resolution
- Excellent communication and organisational skills
- Active SC Clearance (essential)
- ITIL certification or strong familiarity with the ITIL framework
- Experience in Critical National Infrastructure, utilities, or substation environments
- Experience with ITSM tools such as ServiceNow
If you’re an SC-cleared Change Manager ready to step into a critical delivery role, we’d love to hear from you. Apply now or get in touch for more information.
ITSM Change Manager in Reading employer: Queen Square Recruitment
As an Operational Acceptance Test (OAT) Lead, you will join a dynamic and innovative team within a global technology and consulting organisation that prioritises employee growth and development. Our collaborative work culture fosters creativity and encourages you to take ownership of your projects, while our commitment to large-scale transformation programmes ensures that your contributions have a meaningful impact on critical national infrastructure services. With access to modern cloud technologies and a focus on service transition practices, this role offers unique opportunities for professional advancement in a complex enterprise environment.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Change Manager in Reading
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Queen Square Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Queen Square Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Queen Square Recruitment!
✨Direct Apply to Queen Square Recruitment
Let's not forget to apply directly through the Queen Square Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITSM Change Manager in Reading
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Queen Square Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Queen Square Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Queen Square Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
