At a Glance
- Tasks: Lead the design and delivery of Dynamics 365 Customer Service solutions for major digital transformations.
- Company: Join a forward-thinking company driving digital innovation in customer service.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and a focus on best practices.
- Why this job: Shape the future of customer service with cutting-edge technology and impactful solutions.
- Qualifications: Experience in Dynamics 365, strong consulting skills, and a passion for tech innovation.
D365 Solution Architect (Dynamics 365 Customer Service)
We're looking for an experienced Dynamics 365 Solution Architect to lead the design and delivery of enterprise‑scale Dynamics 365 Customer Service solutions for a major digital transformation programme. As the D365 Solution Architect, you'll own solution architecture from discovery through delivery, defining functional, technical, integration and data architectures while providing technical leadership across the programme. You'll also develop Proof of Concepts (POCs), mentor delivery teams and ensure solutions meet enterprise governance, security and performance standards.
Key Responsibilities
- Lead end-to-end solution architecture for Dynamics 365 Customer Service programmes
- Design functional, technical, integration and data architectures
- Engage with stakeholders to translate business requirements into scalable solutions
- Build Proof of Concepts (POCs) and reference implementations
- Define application architecture across Dynamics 365 and Power Platform
- Ensure solutions meet security, scalability, performance and compliance requirements
- Provide architectural governance and technical assurance
- Mentor consultants and developers throughout delivery
- Support solution estimates, technical responses and design workshops
- Drive adoption of Microsoft best practices and architecture standards
- Dynamics 365 Customer Service
- Case Management
- Microsoft Power Platform
- Power Apps
- Power Automate
- Dataverse
- Power Pages
- Strong customer-facing consulting experience
- Large enterprise or regulated environment experience
- Ability to balance out-of-the-box functionality with customisation
- AI-enabled Customer Service
- Knowledge Management solutions
- Public Sector or highly regulated industries
Solutions Architect in Newcastle upon Tyne employer: Queen Square Recruitment
As an Operational Acceptance Test (OAT) Lead, you will join a dynamic and innovative team within a global technology and consulting organisation that prioritises employee growth and development. Our collaborative work culture fosters creativity and encourages you to take ownership of your projects, while our commitment to large-scale transformation programmes ensures that your contributions have a meaningful impact on critical national infrastructure services. With access to modern cloud technologies and a focus on service transition practices, this role offers unique opportunities for professional advancement in a complex enterprise environment.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Architect in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Queen Square Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Queen Square Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Queen Square Recruitment!
✨Direct Apply to Queen Square Recruitment
Let's not forget to apply directly through the Queen Square Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Solutions Architect in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Queen Square Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Queen Square Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Queen Square Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
