At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues across various systems and applications.
- Company: Join a dynamic team in a fast-paced enterprise environment.
- Benefits: Competitive pay, flexible shifts, and opportunities for skill development.
- Other info: Work in a vibrant team with rotational shifts, including weekends and nights.
- Why this job: Be the first point of contact and make a real difference in customer support.
- Qualifications: Must have active SC clearance and experience in service desk roles.
The predicted salary is between 30000 - 40000 € per year.
Exciting opportunity for the role of Service Desk, Request Management Analyst.
Location: Warrington, UK
Contract Duration: 6 Months
IR35 Status: Inside IR35
Clearance Required: SC Cleared (Essential)
Shift Pattern: 24x7x365 rotational shifts including weekends and nights
Role Overview
The IT Service Desk and Request Management Analyst will act as the first point of contact for technical support across applications, systems, hardware, and infrastructure services. The role involves troubleshooting, incident management, request handling, escalation management, SLA adherence, and customer support within a fast-paced enterprise environment.
Essential Skills & Experience
- Active SC Clearance
- Previous Service Desk / Infrastructure Support experience
- Strong troubleshooting and incident management skills
- Experience with ITSM tools and ticketing systems
- Knowledge of:
- MS Office
- Skype for Business
- Enterprise applications
- Hardware support
- Printer support
- Strong communication and customer service skills
- Experience working in fast-paced client-facing environments
- SLA management experience
- Willingness to work rotational shifts
Service Desk Analyst in Manchester employer: Queen Square Recruitment
Join a dynamic and innovative team in Warrington, where we prioritise employee growth and development within a supportive work culture. As a Service Desk Analyst, you'll benefit from comprehensive training, flexible shift patterns, and the opportunity to work with cutting-edge technology in a fast-paced environment, all while contributing to meaningful projects that make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk roles and practice your responses. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your troubleshooting skills! During interviews, be ready to discuss specific incidents where you resolved issues. Use real examples that highlight your experience with ITSM tools and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in service desk and infrastructure support. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting and incident management expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk Analyst role and how your previous experiences have prepared you for this fast-paced environment. Let us know what makes you the perfect fit!
Show Off Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Queen Square Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around troubleshooting and incident management. Familiarise yourself with ITSM tools and ticketing systems, as these will likely come up during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share examples of how you've handled difficult situations or provided excellent service in the past. Highlight your communication skills and how you ensure customer satisfaction.
✨Understand the Shift Pattern
Be prepared to discuss your availability for rotational shifts, including weekends and nights. Companies appreciate candidates who are flexible and willing to adapt to their scheduling needs.
✨Research the Company Culture
Take some time to learn about the company’s values and work environment. This will help you tailor your answers to align with what they’re looking for and show that you’re genuinely interested in being part of their team.
