At a Glance
- Tasks: Coordinate and resolve high-impact IT incidents to restore critical business services.
- Company: Join a leading UK utility company with a focus on innovation.
- Benefits: Competitive pay, 24x7 shifts, and opportunities for professional growth.
- Other info: Work in a fast-paced setting with excellent career advancement potential.
- Why this job: Make a real difference by managing major incidents in a dynamic environment.
- Qualifications: 6-10 years as a Major Incident Manager with strong ITIL knowledge.
The predicted salary is between 60000 - 80000 £ per year.
New opportunity for the role of Major Incident Manager and Incident/Change Analyst.
Location: Wokingham (Onsite)
Contract Duration: 6 Months
Any other: 24x7 rotational shifts including night shifts (12 hrs, 4 PM GMT onwards), weekends (12 hrs) and bank holidays.
IR35 Status: Inside IR35
The Role:
An IT Major Incident Manager (MIM) is responsible for coordinating, managing, and resolving high-impact IT incidents that disrupt critical business services. Their job is to restore service as quickly and safely as possible while maintaining strong communication with technical teams and stakeholders. This role is for a UK based Utility company and hence demands a highly experienced Major Incident Manager. The candidate will also perform Incident and Change Analyst role when there are no Major Incidents.
Your Profile:
- Strong technical understanding of IT infrastructure and applications.
- Excellent communication and stakeholder management.
- Ability to stay calm under pressure.
- Analytical thinking and problem-solving mindset.
- Experience with ITIL frameworks (especially Incident, Problem, Change).
Essential skills/knowledge/experience:
- Have worked as Major Incident Manager for at least 6-10 years.
- Knowledge of other ITIL processes like Change management, Problem management etc.
- Flexible to perform change manager/analyst role in case of no Major Incidents during the shift.
- Typing speed of at least 45 WPM.
- Good in process documentation.
- Good understanding of IT infrastructure and applications.
- Excellent communication skills (written and verbal).
- Ability to work under pressure in a highly demanding environment.
- Expertise in ServiceNow and MIM workbench.
Desirable skills/knowledge/experience:
- ITIL V3 foundation certified.
- Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, Continual service improvement.
Major Incident Manager employer: Queen Square Recruitment
Join a leading UK utility company in Wokingham as a Major Incident Manager, where you will play a crucial role in ensuring the smooth operation of critical IT services. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development. With a commitment to employee well-being, we offer competitive benefits and a dynamic environment that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in IT or have experience with Major Incident Management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to incident management and ITIL frameworks. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your past experiences as a Major Incident Manager. Include specific examples of incidents you've managed and how you resolved them – this will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Major Incident Manager. Use keywords from the job description to show that you’re the perfect fit for the role. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've managed high-impact incidents and communicated effectively with stakeholders. Let us know why you’re excited about this opportunity at StudySmarter.
Showcase Your ITIL Knowledge:Since this role requires a strong understanding of ITIL frameworks, make sure to mention any relevant certifications or experiences. We love seeing candidates who can demonstrate their expertise in Incident, Problem, and Change management.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Queen Square Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around Incident, Problem, and Change Management. Be ready to discuss how you've applied these frameworks in real-life scenarios, as this will show your depth of understanding and experience.
✨Showcase Your Communication Skills
Since the role requires excellent communication with technical teams and stakeholders, prepare examples that highlight your ability to convey complex information clearly. Practise articulating your thoughts on how you would manage a major incident and keep everyone informed.
✨Stay Calm Under Pressure
Prepare for situational questions that test your ability to remain composed during high-pressure incidents. Think of specific instances where you successfully managed stress and resolved issues quickly, and be ready to share those stories.
✨Demonstrate Analytical Thinking
Be prepared to discuss your problem-solving approach. You might be asked to analyse a hypothetical incident scenario, so practise breaking down problems logically and presenting your thought process clearly. This will showcase your analytical skills effectively.
