At a Glance
- Tasks: Support and maintain Nokia mediation platforms in a fast-paced telecom environment.
- Company: Leading telecom company with a focus on innovation and collaboration.
- Benefits: Competitive daily rate, flexible working arrangements, and opportunities for skill development.
- Other info: Exciting opportunity for growth in a high-volume production setting.
- Why this job: Join a dynamic team and make a real impact on critical telecom systems.
- Qualifications: Experience with Nokia EventLink, Data Refinery, and strong troubleshooting skills required.
Our client is seeking an experienced Nokia Mediation Support Engineer to support mission-critical telecom mediation platforms within a high-volume production environment. As a Nokia Mediation Support Engineer, you will provide deep technical support and operational ownership across Nokia mediation platforms including Nokia EventLink and Nokia Data Refinery. You'll work closely with network, billing, charging, and downstream application teams to ensure mediation data is processed accurately, securely, and efficiently across high-volume telecom ecosystems.
Key Responsibilities
- Support and maintain Nokia mediation platforms including EventLink and Nokia Data Refinery
- Provide L2/L3 support across mediation systems including incident, problem, and change management
- Support parsing, validation, enrichment, filtering, and aggregation logic across mediation workflows
- Manage end-to-end mediation data flows including: CDRs, UDRs, IPDRs
- Monitor and troubleshoot issues related to data quality, delays, failures, and high-volume processing
- Support file-based integrations using FTP/SFTP and scheduling mechanisms
- Perform root cause analysis and implement permanent fixes to improve platform stability
- Collaborate with network, billing, charging, analytics, and revenue assurance teams
- Support upgrades, patches, configuration changes, and operational readiness activities
- Ensure adherence to SLAs, operational controls, and compliance requirements
Required Skills & Experience
- Strong hands-on experience with: Nokia EventLink 7.x, Nokia Data Refinery 19.x or newer
- Strong understanding of telecom mediation concepts and workflows
- Experience processing: CDRs, UDRs, IPDRs
- Experience supporting parsing, enrichment, filtering, validation, and aggregation logic
- Strong troubleshooting capability across mediation workflows and interfaces
- Experience supporting high-volume production mediation pipelines
- Hands-on experience with: Linux/Unix, Shell scripting, Batch processing, Log analysis
- Experience with FTP/SFTP integrations, scheduling, and monitoring
- Strong understanding of ITIL processes including Incident, Problem, Change, and Release Management
- Experience providing L2/L3 production support within 24x7 operational environments
- Strong communication and stakeholder collaboration skills
- Ability to work effectively within fast-paced telecom support environments
- Strong analytical and root cause analysis capability
Desirable Experience
- Experience within UK or Tier 1 telecom environments
- Exposure to near real-time or streaming mediation processing
- Knowledge of Billing, Charging, Revenue Assurance, or Analytics platforms
- Understanding of Northbound and Southbound telecom systems
- Automation and scripting experience for operational efficiency
- Performance tuning and capacity management experience
- Exposure to cloud-native or containerised mediation environments
- Experience supporting migration or platform upgrade programmes
Please submit your CV and we'll be in touch.
Support Engineer in London employer: Queen Square Recruitment
As a Support Engineer at our company, you will join a dynamic and innovative team dedicated to maintaining mission-critical telecom mediation platforms in a collaborative work environment. We offer competitive daily rates, flexible working arrangements with 2-3 days onsite, and a strong focus on employee growth through continuous learning and development opportunities. Our culture promotes teamwork and open communication, ensuring that every team member's contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the telecom industry and let them know you're on the hunt for a Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your Nokia EventLink and Data Refinery knowledge. We recommend doing some mock interviews with friends or using online platforms to get comfortable discussing your technical skills and experiences.
✨Tip Number 3
Showcase your troubleshooting skills! During interviews, be ready to share specific examples of how you've tackled issues in high-volume production environments. This will demonstrate your hands-on experience and problem-solving capabilities.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Nokia EventLink and Data Refinery. We want to see how your skills match the job description, so don’t be shy about showcasing your telecom mediation expertise!
Show Off Your Troubleshooting Skills:Since this role involves a lot of problem-solving, include specific examples of how you've tackled issues in high-volume production environments. We love seeing those L2/L3 support experiences come to life!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and bullet points where possible to make it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and get back to you quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Queen Square Recruitment
✨Know Your Nokia Mediation Inside Out
Make sure you brush up on your knowledge of Nokia EventLink and Data Refinery. Be ready to discuss specific features and functionalities, as well as any hands-on experience you've had with these platforms. This will show that you're not just familiar with the tools but can also leverage them effectively in a high-volume production environment.
✨Demonstrate Your Troubleshooting Skills
Prepare to share examples of how you've tackled complex issues in mediation workflows. Think about specific incidents where you performed root cause analysis or implemented fixes that improved platform stability. This will highlight your analytical skills and ability to work under pressure.
✨Familiarise Yourself with Telecom Concepts
Since this role involves working with CDRs, UDRs, and IPDRs, make sure you understand these concepts thoroughly. Be ready to explain how you've processed these data types in previous roles and how they fit into the broader telecom ecosystem. This will demonstrate your expertise and relevance to the position.
✨Showcase Your Collaboration Skills
This role requires working closely with various teams, so be prepared to discuss how you've successfully collaborated with stakeholders in the past. Share specific examples of how you communicated technical information to non-technical teams or worked together to resolve issues. This will illustrate your strong communication skills and teamwork abilities.
