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For Companies At a Glance
- Tasks: Lead IT service delivery and drive continuous improvement in a dynamic environment.
- Company: Global consultancy focused on excellence and innovation.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Why this job: Shape the future of service delivery and make a real impact.
- Qualifications: Proven experience in IT service delivery and strong stakeholder management skills.
- Other info: Join a forward-thinking team and enhance your career in a fast-paced setting.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Travel required to London & Leiston offices (Hybrid â 2 days in office)
Contract: 6 Months
Security Clearance: Active SC clearance (valid for transfer) required
About the Role
Are you a service management leader with a passion for driving excellence and continuous improvement across complex enterprise environments? Our client, a global consultancy, is looking for an experienced Senior Service Lead to take ownership of service delivery and assurance across key business units â ensuring services are secure, operable, and aligned with strategic business goals. You'll collaborate closely with product owners, partners, and agile squads to embed best practices, define metrics, and deliver customerâcentric service outcomes that make a measurable impact. This is your opportunity to lead with purpose, influence at a senior level, and shape the future of service delivery across a dynamic, missionâcritical organisation.
Key Responsibilities
- Lead and continuously enhance IT service delivery, ensuring performance meets business SLAs, KPIs, and customer expectations.
- Champion a customerâfirst mindset, driving transformation and service optimisation initiatives.
- Work with Product Owners to set strategic direction and challenge vendors to deliver frictionless, valueâdriven experiences.
- Ensure robust service metrics, reporting, and continual improvement targets are defined and achieved.
- Assure service management and reliability practices across change and release automation, ensuring deployments are "right first time."
- Lead initiatives to support SIAM intelligent operations, including analytics, management insight, and reporting.
- Collaborate with external partners and vendors to ensure integrated, highâquality service delivery.
- Oversee service contracts, supplier relationships, and compliance, ensuring alignment with business objectives.
- Drive the strategic development and optimisation of ServiceNow and related ITSM toolsets.
About You
- Youâll bring proven experience leading IT service delivery in a complex, multiâsupplier environment â with a focus on performance, reliability, and customer outcomes.
- You thrive in fastâpaced, agile settings and can confidently communicate vision and direction across technical and business teams.
- Strong background in IT service delivery, management, and improvement.
- Experience managing SLAs, KPIs, and service governance.
- Excellent stakeholder management and communication skills.
- Demonstrable experience in Agile Service Management and continuous improvement.
- Skilled in vendor management and contract performance oversight.
- Proficiency in ServiceNow or similar ITSM platforms.
- Must hold active SC clearance (with at least 3 months validity for transfer).
- Experience within regulated or enterpriseâscale environments.
- Knowledge of SIAM, ITIL, or related service management frameworks.
- Strong analytical and strategic problemâsolving capabilities.
Ready to Lead the Future of Service Delivery? If you're a strategic thinker who thrives on driving operational excellence and building highâperforming services â weâd love to hear from you. Apply now to join a forwardâthinking team and make a tangible impact on how we deliver value to our customers every day.
Please note that it is not possible to provide feedback on all applications due to the volume of applications we receive.
Seniority level: Associate
Employment type: Contract
Job function: Information Technology, IT Services and IT Consulting
Service Delivery Lead in London employer: Queen Square Recruitment
Contact Detail:
Queen Square Recruitment Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Service Delivery Lead in London
â¨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Service Delivery Lead role.
â¨Show Off Your Skills
When you get the chance to chat with potential employers, donât hold back! Share specific examples of how you've driven service excellence and improved delivery in past roles. Make it clear that youâre the one they need!
â¨Tailor Your Approach
Every company is different, so do your homework! Understand their service delivery challenges and come prepared with ideas on how you can help. This shows youâre not just another candidate; youâre the right fit for them.
â¨Apply Through Us!
Donât forget to apply through our website! Weâre all about connecting great talent with amazing opportunities, and we want to see your application for the Senior Service Delivery Lead position. Letâs make it happen!
We think you need these skills to ace Service Delivery Lead in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Lead. Highlight your experience in IT service delivery, management, and improvement, especially in complex environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for driving excellence and continuous improvement. Tell us about your experience with SLAs, KPIs, and how you've championed a customer-first mindset in previous roles.
Showcase Your Achievements: Donât just list your responsibilities; highlight your achievements! Use metrics and examples to demonstrate how youâve made a measurable impact in past roles. We love seeing how youâve driven transformation and service optimisation initiatives.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you donât miss any important updates. Plus, we canât wait to hear from you!
How to prepare for a job interview at Queen Square Recruitment
â¨Know Your Service Delivery Inside Out
Make sure you understand the key responsibilities of a Service Delivery Lead. Brush up on your knowledge of SLAs, KPIs, and how to drive customer-centric service outcomes. Be ready to discuss specific examples from your past experiences where you've successfully enhanced service delivery.
â¨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams in complex environments. Highlight instances where you've influenced senior stakeholders or collaborated with product owners to achieve strategic goals. This is your chance to demonstrate your ability to lead with purpose and drive transformation.
â¨Familiarise Yourself with Agile and SIAM Practices
Since the role involves working closely with agile squads, make sure you can speak confidently about Agile Service Management and SIAM. Share any relevant experiences where you've implemented these practices to improve service delivery and operational excellence.
â¨Prepare Questions for Your Interviewers
Think of insightful questions that show your interest in the company and the role. Ask about their current challenges in service delivery or how they measure success in their service optimisation initiatives. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
