At a Glance
- Tasks: Configure and optimise Salesforce Service Cloud and Agentforce chatbot for seamless customer experiences.
- Company: Join a high-profile digital transformation programme with a focus on AI-driven solutions.
- Benefits: Long-term contract, competitive pay, and a collaborative work environment.
- Other info: Fast-paced environment with excellent opportunities for growth and innovation.
- Why this job: Be at the forefront of AI and chatbot technology, making a real impact on customer journeys.
- Qualifications: 3+ years of Salesforce Admin experience and strong chatbot expertise required.
The predicted salary is between 50000 - 65000 £ per year.
We’re looking for an experienced Salesforce Admin with strong Agentforce Chatbot expertise to join a high-profile digital transformation programme. This is a fantastic opportunity to play a key role in delivering AI-driven, conversational customer experiences across web and mobile platforms.
You’ll be responsible for configuring, optimising and maintaining Salesforce Service Cloud and Agentforce chatbot capabilities, ensuring seamless customer support journeys and stable platform operations. Working closely with Business Analysts, Product and Engineering teams, you’ll help bring intelligent automation to life.
Key Responsibilities- Configure and maintain Salesforce Service Cloud and digital engagement channels (Web & Mobile)
- Lead the setup, configuration and optimisation of Agentforce chatbot, including: omni‑flow logic; agent behaviour and decisioning; conversation mapping and orchestration
- Collaborate with BA teams to deploy chatbot journeys across website and app environments
- Ensure seamless integration with FAQ/AEM content and customer service workflows
- Support chatbot integration into end‑to‑end customer journeys
- Conduct testing, troubleshooting, and continuous optimisation based on performance insights
- Monitor and enhance chatbot performance to improve customer experience
- 3+ years of Salesforce Administration experience
- Strong hands‑on experience with:
- Service Cloud
- Case management
- Automation (Flows, Workflows, Validation Rules)
- Queues, routing & knowledge management
- Agentforce / Conversational AI
- Proven experience implementing Agentforce chatbot solutions
- Strong understanding of:
- Omni‑flow orchestration & decision logic
- Conversation design and mapping
- Experience integrating chatbot widgets into web and mobile applications
- Exposure to AI-driven CX solutions / LLM‑based tools
- Understanding of API integrations and digital engagement ecosystems
- Experience working with AEM / FAQ / knowledge article integrations
- Strong analytical and troubleshooting abilities
- Collaborative mindset across BA, Engineering, and CX teams
- Excellent communication and documentation skills
- Comfortable working in fast‑paced, delivery‑focused environments
- Salesforce Admin & Service Cloud certifications
- Experience working across product, engineering, and customer experience teams
- Work on a cutting‑edge AI and chatbot transformation programme
- Long‑term contract with 12+ months pipeline
- High‑impact role influencing customer experience at scale
- Collaborative, fast‑paced environment with modern tech stack
If you have the relevant skills & experience, please apply promptly to be considered.
Salesforce Administrator in London employer: Queen Square Recruitment
Join a forward-thinking company that prioritises innovation and employee development, offering a collaborative work culture where your contributions directly impact customer experiences. With a focus on cutting-edge AI technology and a long-term contract pipeline, you'll have the opportunity to grow your skills in a dynamic environment while working alongside talented professionals in the digital transformation space.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related fields. Attend meetups, webinars, or online forums to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects, especially those involving Agentforce chatbots. This can be a game-changer during interviews, giving you a tangible way to demonstrate your expertise.
✨Tip Number 3
Prepare for the interview by brushing up on common Salesforce Admin scenarios and chatbot implementations. Practice articulating your thought process and problem-solving skills, as these are crucial for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Salesforce Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Salesforce Admin experience and any specific work with Agentforce chatbots. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about AI-driven customer experiences and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Technical Skills:Don’t forget to mention your hands-on experience with Service Cloud and automation tools. We love seeing specific examples of how you’ve configured and optimised systems in the past, so get into the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Queen Square Recruitment
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Service Cloud knowledge. Be ready to discuss your hands-on experience with case management, automation, and how you've optimised workflows in the past. This will show that you're not just familiar with the platform, but that you can truly leverage it.
✨Show Off Your Chatbot Expertise
Since the role requires strong Agentforce Chatbot skills, prepare specific examples of chatbot implementations you've worked on. Talk about your experience with omni-flow logic and conversation mapping. This will demonstrate your ability to enhance customer experiences through intelligent automation.
✨Collaboration is Key
Highlight your experience working with cross-functional teams like Business Analysts and Engineering. Share examples of how you've collaborated to deploy chatbot journeys or integrate digital engagement channels. This will show that you can thrive in a fast-paced, team-oriented environment.
✨Be Ready for Technical Questions
Expect questions about API integrations and digital engagement ecosystems. Brush up on your technical knowledge and be prepared to discuss how you've tackled troubleshooting and optimisation challenges in previous roles. This will help you stand out as a well-rounded candidate.
