At a Glance
- Tasks: Lead the delivery of complex managed services and ensure operational readiness.
- Company: Join a dynamic team in a leading tech environment.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by driving innovative solutions and improving service delivery.
- Qualifications: Experience in managed services operations and strong communication skills required.
The predicted salary is between 59576 - 70089 £ per year.
We are seeking an experienced Implementation Lead to drive end-to-end delivery and operational readiness across complex managed services and technology environments. As Implementation Lead, you will take ownership of delivery planning, service readiness, deployment activities, and operational transitions. You will work closely with engineering, operations, product, and support teams to ensure solutions are delivered successfully, risks are managed effectively, and services remain stable and compliant.
Key Responsibilities
- Own the end-to-end delivery lifecycle from planning through to deployment
- Drive routes-to-live, service readiness, and operational transition activities
- Identify and mitigate delivery risks, dependencies, and bottlenecks
- Ensure deployment activities align with operational and compliance requirements
- Manage incident, problem, and change processes throughout delivery
- Lead resolution of critical technical issues across infrastructure, applications, and platforms
- Act as an escalation point for complex delivery and operational challenges
- Coordinate root cause analysis and drive permanent corrective actions
- Work closely with engineering teams on troubleshooting and integration challenges
- Collaborate with engineering, operations, product, and business stakeholders
- Provide clear reporting on progress, risks, dependencies, and delivery status
- Lead cross-functional teams to achieve delivery outcomes
- Foster accountability and continuous improvement across teams
- Ensure quality, security, and compliance requirements are met
- Support adoption of automation, monitoring, and performance optimisation
- Validate operational readiness before production deployment
- Identify opportunities to improve delivery processes and operational efficiency
- Promote DevOps, Agile, and SRE best practices
- Support knowledge sharing and standardisation initiatives
Qualifications
- Strong experience within Managed Services Operations (MSO) environments
- Proven track record delivering complex IT and infrastructure programmes
- Experience managing routes-to-live and operational readiness activities
- Strong understanding of cloud and on-prem infrastructure
- Knowledge of application lifecycle management and system integrations
- Experience with incident, problem, and change management
- Familiarity with ITSM frameworks (ITIL) and tools such as ServiceNow and Jira
- Strong stakeholder management and communication skills
- Experience leading cross-functional technical teams
- Excellent troubleshooting and problem-solving capabilities
- DevOps and Site Reliability Engineering (SRE) environments
- Automation and monitoring platforms
- Enterprise-scale managed services operations
- Financial services or highly regulated industries
- ITIL certification
Implementation Lead in Leeds employer: Queen Square Recruitment
As an Operational Acceptance Test (OAT) Lead, you will join a dynamic and innovative team within a global technology and consulting organisation that prioritises employee growth and development. Our collaborative work culture fosters creativity and encourages you to take ownership of your projects, while our commitment to large-scale transformation programmes ensures that your contributions have a meaningful impact on critical national infrastructure services. With access to modern cloud technologies and a focus on service transition practices, this role offers unique opportunities for professional advancement in a complex enterprise environment.
