At a Glance
- Tasks: Lead the delivery of complex managed services and ensure operational readiness.
- Company: Join a dynamic team in a leading tech environment.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by driving innovative solutions and improving service delivery.
- Qualifications: Experience in managed services operations and strong communication skills required.
The predicted salary is between 59576 - 70089 £ per year.
We are seeking an experienced Implementation Lead to drive end-to-end delivery and operational readiness across complex managed services and technology environments. As Implementation Lead, you will take ownership of delivery planning, service readiness, deployment activities, and operational transitions. You will work closely with engineering, operations, product, and support teams to ensure solutions are delivered successfully, risks are managed effectively, and services remain stable and compliant.
Key Responsibilities
- Own the end-to-end delivery lifecycle from planning through to deployment
- Drive routes-to-live, service readiness, and operational transition activities
- Identify and mitigate delivery risks, dependencies, and bottlenecks
- Ensure deployment activities align with operational and compliance requirements
- Manage incident, problem, and change processes throughout delivery
- Lead resolution of critical technical issues across infrastructure, applications, and platforms
- Act as an escalation point for complex delivery and operational challenges
- Coordinate root cause analysis and drive permanent corrective actions
- Work closely with engineering teams on troubleshooting and integration challenges
- Collaborate with engineering, operations, product, and business stakeholders
- Provide clear reporting on progress, risks, dependencies, and delivery status
- Lead cross-functional teams to achieve delivery outcomes
- Foster accountability and continuous improvement across teams
- Ensure quality, security, and compliance requirements are met
- Support adoption of automation, monitoring, and performance optimisation
- Validate operational readiness before production deployment
- Identify opportunities to improve delivery processes and operational efficiency
- Promote DevOps, Agile, and SRE best practices
- Support knowledge sharing and standardisation initiatives
Qualifications
- Strong experience within Managed Services Operations (MSO) environments
- Proven track record delivering complex IT and infrastructure programmes
- Experience managing routes-to-live and operational readiness activities
- Strong understanding of cloud and on-prem infrastructure
- Knowledge of application lifecycle management and system integrations
- Experience with incident, problem, and change management
- Familiarity with ITSM frameworks (ITIL) and tools such as ServiceNow and Jira
- Strong stakeholder management and communication skills
- Experience leading cross-functional technical teams
- Excellent troubleshooting and problem-solving capabilities
- DevOps and Site Reliability Engineering (SRE) environments
- Automation and monitoring platforms
- Enterprise-scale managed services operations
- Financial services or highly regulated industries
- ITIL certification
Implementation Lead in Leeds employer: Queen Square Recruitment
As an Implementation Lead at our company, you will thrive in a dynamic and collaborative work culture that prioritises innovation and continuous improvement. We offer competitive benefits, including professional development opportunities and a commitment to work-life balance, all within a vibrant location that fosters creativity and teamwork. Join us to make a meaningful impact in managed services operations while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Lead in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Queen Square Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Queen Square Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Queen Square Recruitment!
✨Direct Apply to Queen Square Recruitment
Let's not forget to apply directly through the Queen Square Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Implementation Lead in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Queen Square Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Queen Square Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Queen Square Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
