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- Tasks: Support and maintain integrated systems like parcel lockers and ATMs.
- Company: Join a leading global organisation with a prestigious client in London.
- Benefits: Enjoy hybrid work options and competitive market rates.
- Why this job: Be part of a dynamic team, solving real-world tech challenges.
- Qualifications: 3-5 years in technical support; experience with self-service solutions preferred.
- Other info: Initial 6-month contract with potential for extension.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading global organisation, is partnering with a prestigious end client based in London. We are excited to offer a fantastic opportunity for a talented Hardware/Software Technical Specialist to join a dynamic and agile development team on an initial 6-month contract, with the potential for extension.
Location: London (Hybrid, 2–3 days onsite per week)
Duration: 6 months (initial)
Rate: Inside IR35 - Market rates
About the Role
We are seeking a skilled Hardware/Software Technical Specialist to support and maintain a fleet of integrated systems, including parcel lockers, kiosks, and ATMs. The role requires strong troubleshooting capabilities across hardware and software domains, as well as the ability to liaise with multiple stakeholders across engineering, operations, and support teams.
What You’ll Do
- Provide advanced support for technical issues related to self-service systems (hardware/software/network).
- Diagnose and resolve incidents involving hardware malfunctions, software errors, and connectivity challenges.
- Monitor system performance and proactively identify and resolve issues before service is affected.
- Configure new systems, including network and user settings.
- Work closely with engineering and support teams to investigate complex issues and implement resolutions.
- Coordinate with third-party vendors for incident management and service-level adherence.
- Document configurations, incidents, best practices, and user guidance materials.
- Ensure system logs and alerts are monitored to maintain security and compliance.
- Create detailed reports on incidents, system performance, and preventive measures.
What You’ll Bring
- 3–5 years of experience in a technical support or systems integration role.
- Background supporting self-service solutions such as parcel lockers, kiosks, or ATMs is highly preferred.
- Strong diagnostic skills across hardware, software, and networking.
- Experience with hardware components like sensors, locks, motors, and touchscreens.
- Solid understanding of networking: TCP/IP, VPN, DNS, DHCP.
- Familiarity with Linux, Windows, or Android-based systems.
- Working knowledge of databases and SQL for system integration.
- Excellent communication skills for both technical and non-technical audiences.
- Proven ability to create clear, user-friendly technical documentation.
Desirable Experience
- Previous experience supporting systems in customer-facing environments.
- Strong customer service orientation and ability to handle high-pressure situations calmly and professionally.
Hardware Software Engineer employer: Queen Square Recruitment
Contact Detail:
Queen Square Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hardware Software Engineer
✨Tip Number 1
Familiarise yourself with the specific hardware and software systems mentioned in the job description, such as parcel lockers, kiosks, and ATMs. Understanding these technologies will help you speak confidently about your experience and how it relates to the role.
✨Tip Number 2
Network with professionals in the industry, especially those who work with self-service solutions. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Be ready to share specific examples of how you've diagnosed and resolved technical issues, particularly in high-pressure situations, as this is a key aspect of the role.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex technical concepts in simple terms. This will demonstrate your ability to liaise effectively with both technical and non-technical stakeholders, which is crucial for this position.
We think you need these skills to ace Hardware Software Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and systems integration. Emphasise your skills with self-service solutions like parcel lockers, kiosks, or ATMs, as well as your diagnostic abilities across hardware and software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your troubleshooting capabilities and your ability to work with multiple stakeholders.
Highlight Technical Skills: In your application, clearly outline your technical skills, especially those related to networking (TCP/IP, VPN, DNS, DHCP) and familiarity with Linux, Windows, or Android systems. This will help you stand out as a strong candidate.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated technical information to both technical and non-technical audiences in your previous roles.
How to prepare for a job interview at Queen Square Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software troubleshooting. Highlight specific examples where you've diagnosed and resolved technical issues, especially in self-service systems like kiosks or ATMs.
✨Demonstrate Communication Abilities
Since the role involves liaising with various stakeholders, practice explaining complex technical concepts in simple terms. This will show that you can communicate effectively with both technical and non-technical audiences.
✨Familiarise Yourself with Networking Concepts
Brush up on your knowledge of networking fundamentals such as TCP/IP, VPN, DNS, and DHCP. Be ready to discuss how these concepts apply to the systems you'll be supporting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to troubleshoot a system under pressure and be ready to explain your thought process and the steps you took to resolve the issue.
