At a Glance
- Tasks: Design and develop innovative cloud contact centre solutions using Amazon Connect.
- Company: Join a leading financial services firm transforming customer engagement.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Exciting projects with potential for career advancement and skill development.
- Why this job: Be at the forefront of tech innovation in a fast-paced, collaborative environment.
- Qualifications: Experience with AWS, Python, and contact centre operations is essential.
The predicted salary is between 60000 - 80000 £ per year.
Location: Glasgow (Preferred) / Fully Remote
Duration: 6–12 Months
We are seeking an experienced Senior AWS Connect Developer to join a large-scale transformation programme within the financial services sector. This is an exciting opportunity to work on enterprise-grade cloud contact centre solutions, helping modernise customer engagement platforms using Amazon Connect and AWS technologies. You will play a key role in designing, developing, and integrating advanced contact centre solutions within a highly collaborative and fast-paced delivery environment.
Role
As a Senior AWS Connect Developer, you will be responsible for delivering scalable and resilient cloud-based contact centre solutions using Amazon Connect and associated AWS services. You will work closely with technical and business stakeholders to translate requirements into robust customer experience solutions.
Key Responsibilities
- Design and develop Amazon Connect contact centre solutions including IVR workflows, routing logic, and agent experiences
- Configure routing profiles, queues, hours of operation, failover, and fallback strategies
- Build backend integrations using AWS Lambda, API Gateway, S3, DynamoDB, and related AWS services
- Integrate Amazon Connect with CRM and enterprise platforms including Salesforce and ServiceNow
- Develop and enhance Lambda functions using Python
- Support migration activities from legacy telephony platforms to Amazon Connect
- Optimise system performance, resilience, and customer journey flows
- Participate in testing, production releases, and post-deployment stabilisation
- Collaborate with architects, engineers, and business stakeholders across the programme
- Contribute to CI/CD and Infrastructure as Code implementations using Terraform or CloudFormation
Required Skills & Experience
- Strong hands-on experience with Amazon Connect including IVR, call flows, routing profiles, and reporting
- Strong AWS development experience across Lambda, API Gateway, DynamoDB, S3, IAM, and CloudWatch
- Experience integrating Amazon Connect with Salesforce Service Cloud Voice and CTI solutions
- Strong Python development experience, particularly within Lambda environments
- Solid understanding of contact centre operations including ACD, IVR, CTI, and routing strategies
- Experience working with CCaaS platforms and customer experience solutions
- Strong telephony and customer journey design knowledge
- Experience delivering migration programmes from legacy platforms such as Avaya to Amazon Connect
- Familiarity with CI/CD pipelines and Infrastructure as Code tools including Terraform and CloudFormation
- Excellent communication and stakeholder management skills
This role can be based remotely with occasional travel where required, with preference for candidates able to attend the Glasgow office on a hybrid basis.
Senior AWS Connect Developer in Glasgow employer: Queen Square Recruitment
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact the transformation of customer engagement in the financial services sector. With opportunities for professional growth and a hybrid working model based in Glasgow, you will be part of a team that embraces cutting-edge AWS technologies while enjoying the flexibility of remote work. Our commitment to employee development and a supportive environment makes us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior AWS Connect Developer in Glasgow
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even local tech events. The more people you know, the better your chances of landing that Senior AWS Connect Developer role.
✨Show Off Your Skills
Create a portfolio showcasing your AWS Connect projects. Whether it's IVR workflows or backend integrations, having tangible examples of your work can really impress potential employers. Don't forget to share it on your LinkedIn!
✨Ace the Interview
Prepare for technical interviews by brushing up on your AWS services knowledge and Python skills. Practice common interview questions related to contact centre solutions and be ready to discuss your past experiences in detail.
✨Apply Through Our Website
We encourage you to apply directly through our website for the best chance at landing the job. It shows you're serious about joining our team and makes it easier for us to find your application!
We think you need these skills to ace Senior AWS Connect Developer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Amazon Connect and AWS services. We want to see how your skills match the role, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you the perfect fit. We love seeing passion and personality!
Showcase Your Technical Skills:Since this role is all about AWS and contact centre solutions, make sure to include specific examples of your work with Lambda, API Gateway, and other relevant technologies. We want to know what you can bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Queen Square Recruitment
✨Know Your AWS Stuff
Make sure you brush up on your knowledge of Amazon Connect and related AWS services. Be ready to discuss specific projects where you've designed IVR workflows or integrated with platforms like Salesforce. The more examples you can share, the better!
✨Showcase Your Python Skills
Since strong Python development experience is a must, prepare to talk about your Lambda functions. Bring along some code snippets or examples of how you've optimised performance in previous roles. This will show you're not just familiar with Python, but that you can really leverage it.
✨Understand the Customer Journey
Be prepared to discuss your understanding of contact centre operations and customer journey design. Think about how you've improved customer experiences in past projects and be ready to share those insights during the interview.
✨Collaboration is Key
This role involves working closely with various stakeholders, so highlight your communication skills. Share examples of how you've collaborated with architects and engineers in the past, and how you’ve managed stakeholder expectations effectively.
