At a Glance
- Tasks: Lead a complex contact centre transformation programme and manage multiple workstreams.
- Company: Queen Square Recruitment, a dynamic recruitment agency in Glasgow.
- Benefits: Hybrid role with competitive contract duration of 6-12 months.
- Other info: Opportunity to work in a fast-paced environment with diverse vendors.
- Why this job: Make a significant impact by transforming contact centre operations with cutting-edge technology.
- Qualifications: Experience in Amazon Connect implementations and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
Queen Square Recruitment is looking for an experienced Program Manager to lead a complex contact centre transformation programme in Glasgow. This hybrid role involves overseeing the delivery of Amazon Connect and Salesforce Service Cloud Voice integration while managing multiple workstreams, vendors, and ensuring compliance with governance requirements.
The ideal candidate will have a strong background in Amazon Connect implementations and contact centre transformations, along with excellent stakeholder and vendor management skills. This position offers a contract duration of 6-12 months.
Program Manager – Cloud Contact Center Transformation in Glasgow employer: Queen Square Recruitment
At Queen Square Recruitment, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Program Manager in Glasgow, you will benefit from flexible hybrid working arrangements, competitive remuneration, and opportunities for professional development, all while contributing to impactful projects that drive innovation in the contact centre space. Join us to be part of a collaborative team that values your expertise and supports your career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager – Cloud Contact Center Transformation in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with Amazon Connect or Salesforce. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by diving deep into the specifics of contact centre transformations. Brush up on your knowledge of Amazon Connect and Salesforce Service Cloud Voice integration. We want you to impress them with your expertise!
✨Tip Number 3
Showcase your project management skills! Be ready to discuss how you've successfully managed multiple workstreams and vendors in the past. Use real examples to demonstrate your ability to keep everything on track and compliant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team and make an impact.
We think you need these skills to ace Program Manager – Cloud Contact Center Transformation in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Amazon Connect and contact centre transformations. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects you've led.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this Program Manager role. Share specific examples of your stakeholder and vendor management skills that relate to the job description.
Showcase Your Leadership Skills:As a Program Manager, we need to see your leadership style. In your application, mention how you've successfully managed multiple workstreams and ensured compliance in past projects. This will help us understand your approach to complex programmes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Queen Square Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Amazon Connect and Salesforce Service Cloud Voice. Be ready to discuss specific implementations you've worked on, as well as any challenges you faced and how you overcame them.
✨Showcase Your Leadership Skills
As a Program Manager, you'll need to demonstrate your ability to lead multiple workstreams and manage vendors effectively. Prepare examples of past projects where you successfully coordinated teams and ensured compliance with governance requirements.
✨Engage with Stakeholders
Stakeholder management is key in this role. Think about how you've built relationships with stakeholders in the past. Be prepared to share strategies you've used to keep everyone informed and engaged throughout a project.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's vision for the contact centre transformation and how they measure success. This shows your genuine interest and helps you assess if the role is right for you.
