At a Glance
- Tasks: Support end-users with desktop issues, manage device migrations, and troubleshoot technical problems.
- Company: Join a dynamic team in Livingston, UK, focused on innovative tech solutions.
- Benefits: Gain valuable experience, work in a collaborative environment, and enjoy career growth opportunities.
- Other info: Office-based role with a focus on teamwork and professional development.
- Why this job: Be the go-to tech guru, helping colleagues while enhancing your skills in a fast-paced setting.
- Qualifications: Technical knowledge of Windows and MAC systems, plus strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
New Exciting opportunity for the role of End-user computing support / Desktop support Engineer.
Location: Livingston, United Kingdom (Office Based)
Contract Duration: 1 year
IR35 Status: Inside IR35
The Role
- End-user computing support Engineer / Desktop support Engineer
- Desktop Support Engineering, Desktop Migration, VIP support, Windows Migration, Application Packaging, Intune, JAMF
Your Profile
Essential skills/experience:
- Build and install PCs, telephone systems, wireless Networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
- Provides advice and guidance to colleagues regarding incidents
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
- Identify, log and resolve technical problems with software applications or network systems
- Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines
- Create, maintain, and distribute reports of progress to senior leadership
- Migrating workstations from Windows XP to Windows 7 or higher platform
- Maintain client databases with up to date solutions and clear record of activities
- Explain and document technical issues in a clear way to clients
- IMAC support at corporate office
- VIP Support and MAC troubleshooting
- Strong technical knowledge to troubleshoot issues related to Windows and MAC
Desirable skills/experience:
- The candidate should have good understanding of the relationship between Active Directory, AZURE directory service and conditional access with regards to mobile device management in Intune, as well as MDM/MAM strategies, solutions and policies
- Experience integrating Intune in a complex environment/ large organization
- Maintain Intune device management (iOS, Android, Windows) and mobile access management environment including AR/VR device environment
- Manage Apple DEP/VPP integration
- App assignment and installation, Security compliance metrics, Enrollment metrics
- Handling MDM Incident Tickets at all Severity levels and all type of Service Requests in Queue. Responsible for resolving issues arising out of Monitoring and Alerting for MDM services. Should be responsible for MDM Services log analysis from all MDM infrastructure and take appropriate actions
- Should have hands on Experience in configuring and troubleshooting Platform Specific (iOS, Android, Windows) Device Management and Application Management Policies
- Work with customers to design, develop and implement modern security solutions leveraging Windows Defender, Intune, and Device Health
- Support Operational process design including release management, service management, incident/problem management etc.
- Expertise in the design and implementation of Intune infrastructure
- Technical Review of the Application Deployment Requests
- Deploy packages using Intune to productions users, following change management process and Remove/upgrade packages as per the business requirement
Desktop Support Engineer in Edinburgh employer: Queen Square Recruitment
Join a dynamic team in Livingston as a Desktop Support Engineer, where you will thrive in a collaborative work culture that prioritises employee growth and development. With a focus on innovation and excellence, the company offers comprehensive training opportunities, competitive benefits, and a supportive environment that encourages you to enhance your technical skills while making a meaningful impact on end-user computing support.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Edinburgh
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to desktop support. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it. Demonstrating your technical prowess can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to desktop support. Brush up on your knowledge of Windows and MAC troubleshooting, as well as Intune and MDM strategies. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and get your application in – we’d love to see what you can bring to the team!
We think you need these skills to ace Desktop Support Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with desktop migration, application packaging, and any relevant technical skills. We want to see how your background fits our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about end-user computing support and how your skills align with our requirements. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical know-how! Mention specific tools and technologies you’ve worked with, like Intune or JAMF. We’re looking for someone who can hit the ground running, so let us know what you bring to the table.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Queen Square Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop support, Windows and MAC troubleshooting, and Intune. Be ready to discuss specific experiences where you've built or installed PCs, managed networks, or resolved technical issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved technical problems in the past. Think about situations where you had to explain complex issues to non-technical colleagues, as this will demonstrate your ability to communicate effectively.
✨Familiarise Yourself with the Company’s Environment
Research the company’s tech stack and any recent projects they’ve undertaken. Understanding their specific needs, especially regarding desktop migration and MDM strategies, will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their current challenges with desktop support or how they envision the role evolving. It shows that you're engaged and thinking about how you can contribute to their success.
