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For Companies At a Glance
- Tasks: Lead the creation of IT user personas to enhance digital workplace experiences.
- Company: Join a forward-thinking company focused on IT strategy and user experience.
- Benefits: Competitive contractor rate, hybrid work model, and opportunity for impactful work.
- Why this job: Shape the future of IT services and make a real difference in user experience.
- Qualifications: Strong UX strategy background and experience with enterprise IT personas required.
- Other info: Dynamic role with opportunities for professional growth and innovation.
The predicted salary is between 40000 - 60000 £ per year.
Location: Coventry - Hybrid - 3 days per week onsite
Start day: ASAP
Contractor rate: £500 per day inside IR35
Duration: 6 months initially
Role Summary
The UX Consultant will lead the end-to-end development of IT user personas to shape and enhance STW's digital workplace, EUC, and M365 strategic programmes. This role blends user research, service design, and IT strategy—turning qualitative and quantitative insight into actionable persona artefacts that inform future IT services, experience improvements, and transformation initiatives.
Responsibilities
- Lead stakeholder engagement to align persona objectives with business and IT strategy
- Define the persona framework, including roles, environments, motivations, behaviours, and pain points
- Design and validate "Day in the Life" scenarios
- Create end-to-end journey maps showing IT touchpoints and experience gaps
- Analyse qualitative (interviews, surveys) and quantitative inputs (telemetry, usage data)
- Produce strategic IT recommendations informed by persona insights
- Ensure persona artefacts are reusable, accessible, and traceable to research data
- Conduct interviews, surveys, and usability research
- Capture user behaviours, mobility needs, pain points, and digital dexterity
- Develop personas, empathy maps, and journey maps
- Validate persona assumptions through data and user feedback loops
Skills & Experience
- Strong UX strategy and service design background
- Proven experience developing enterprise IT personas (EUC, Digital Workplace)
- Ability to translate user insights into IT strategy and service improvement actions
- Strong stakeholder-facing skills, including facilitation and presentation
- Expertise in qualitative & quantitative research methodologies
- Experience designing and analysing surveys
- Background supporting enterprise IT or workplace transformation programmes
Deliverables
- Minimum of 6 approved STW personas
- Persona profiles, journey maps, and behavioural insight summaries
- Strategic recommendations for IT and digital experience improvements
- Consolidated, editable Persona Report
- Research summaries, evidence packs, and validated behavioural patterns
- Documentation substantiating persona attributes
If you have the relevant skills and experience, please do apply promptly to be considered.
UX Consultant – IT User Personas in Coventry employer: Queen Square Recruitment
Contact Detail:
Queen Square Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Consultant – IT User Personas in Coventry
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that UX Consultant gig.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in user personas and service design. We want to see how you’ve turned insights into actionable strategies—make it pop!
✨Tip Number 3
Prepare for interviews by practising common UX scenarios. We suggest role-playing with a friend to nail down your stakeholder engagement skills and demonstrate your ability to align persona objectives with business strategy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace UX Consultant – IT User Personas in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of UX Consultant. Highlight your experience with IT user personas and any relevant projects that showcase your skills in user research and service design.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've developed personas or improved digital experiences in past roles, and don’t forget to show your enthusiasm for the position!
Showcase Your Research Skills: Since this role involves a lot of qualitative and quantitative research, make sure to include any relevant methodologies you've used. Whether it’s interviews, surveys, or data analysis, we want to see how you’ve turned insights into actionable strategies.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Queen Square Recruitment
✨Know Your Personas
Before the interview, dive deep into the concept of user personas. Understand how they shape IT strategies and service improvements. Be ready to discuss your experience in developing personas and how you can apply that knowledge to enhance STW's digital workplace.
✨Showcase Your Research Skills
Prepare to talk about your experience with both qualitative and quantitative research methodologies. Bring examples of how you've used interviews, surveys, and data analysis to inform persona development. This will demonstrate your ability to turn insights into actionable recommendations.
✨Engage Stakeholders Effectively
Highlight your stakeholder engagement skills during the interview. Discuss how you've aligned persona objectives with business and IT strategies in the past. Being able to communicate effectively with various stakeholders is crucial for this role.
✨Present Your Journey Mapping Experience
Be ready to explain your process for creating journey maps and 'Day in the Life' scenarios. Share specific examples of how these tools have helped identify experience gaps and improve IT services. This will show your practical understanding of the role's responsibilities.