At a Glance
- Tasks: Own and optimise customer journeys in a major digital transformation programme.
- Company: Queen Square Recruitment, a forward-thinking recruitment agency in London.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and collaboration.
- Why this job: Make a real impact on customer experiences in the banking sector.
- Qualifications: Experience in business analysis and a passion for customer-centric solutions.
The predicted salary is between 51750 - 63250 £ per year.
Queen Square Recruitment in London is seeking a Customer Journey Manager (Business Analyst) to own and optimise end-to-end customer journeys within a major digital transformation programme.
You'll work with product, engineering and business teams to place customer needs at the heart of every solution.
You'll contribute across Agile delivery teams, mapping journeys, producing artefacts, and facilitating workshops to define customer outcomes and drive improvements in banking platforms.
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Banking Customer Journey Manager | Business Analyst employer: Queen Square Recruitment
As an Operational Acceptance Test (OAT) Lead, you will join a dynamic and innovative team within a global technology and consulting organisation that prioritises employee growth and development. Our collaborative work culture fosters creativity and encourages you to take ownership of your projects, while our commitment to large-scale transformation programmes ensures that your contributions have a meaningful impact on critical national infrastructure services. With access to modern cloud technologies and a focus on service transition practices, this role offers unique opportunities for professional advancement in a complex enterprise environment.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Customer Journey Manager | Business Analyst
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Queen Square Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Banking Customer Journey Manager | Business Analyst
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Queen Square Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Queen Square Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Queen Square Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Queen Square Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Queen Square Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Queen Square Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
