At a Glance
- Tasks: Design and build intelligent cloud-based contact centre solutions with Amazon Connect.
- Company: Join a leading tech company with a focus on innovation and collaboration.
- Benefits: Competitive daily rate, remote work flexibility, and opportunities for professional growth.
- Other info: Work remotely with occasional office visits and enjoy excellent career advancement opportunities.
- Why this job: Make a real impact by architecting cutting-edge solutions in a dynamic environment.
- Qualifications: Experience with Amazon Connect and strong technical leadership skills.
The predicted salary is between 120000 - 120000 £ per year.
Location: Fully Remote (Required office visit in Edinburgh 1/2 times a week only for the first month)
Contract Type: Contract (6–12 months)
Rate: £600/day (Inside IR35)
About the Role: We are seeking an experienced Amazon Connect Solution Architect to design, build, and scale intelligent, cloud-based contact centre solutions. This is a hands-on role with responsibility for end-to-end solution architecture, integrations, and operational excellence across voice and digital channels.
Key Responsibilities:
- Own the architecture of Amazon Connect platforms, including contact flows, queues, routing profiles, IVR, and agent experience.
- Define logical, physical, and integration architectures aligned to AWS best practices.
- Design and govern multi-region, highly available environments with performance, scalability, and resilience in mind.
- Integrate Amazon Connect with enterprise systems using AWS Lambda, APIs, and event-driven patterns.
- Capture and enrich real-time and post-call analytics using Contact Lens, transcription, sentiment, and reporting features.
- Ensure security best practices are implemented, including IAM roles, least privilege access, and compliance alignment.
- Translate business and operational requirements into scalable, reliable cloud solutions.
- Provide technical leadership and support implementation teams in delivering high-quality solutions.
Essential Skills
Amazon Connect Solution Architect employer: Queen Square Recruitment
As an Amazon Connect Solution Architect, you will join a forward-thinking company that values innovation and collaboration, offering a fully remote work environment with minimal office visits in Edinburgh. The company fosters a culture of continuous learning and professional development, providing ample opportunities for growth while ensuring a supportive atmosphere where your expertise in cloud-based solutions can thrive. With competitive rates and a commitment to operational excellence, this role is perfect for those seeking meaningful and rewarding employment in a dynamic field.
StudySmarter Expert Advice🤫
We think this is how you could land Amazon Connect Solution Architect
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your expertise with Amazon Connect. It’s a great way to demonstrate what you can do beyond just talking about it.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to Amazon Connect. We all know that confidence is key, so get comfortable with your answers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Amazon Connect Solution Architect
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Amazon Connect Solution Architect role. Highlight your experience with cloud-based contact centre solutions and any relevant AWS certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work with Amazon Connect or similar technologies, and let us know what excites you about this opportunity.
Showcase Your Technical Skills:In your application, don't forget to showcase your technical skills related to AWS, integrations, and architecture design. We love seeing candidates who can demonstrate their hands-on experience and understanding of best practices in cloud solutions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Queen Square Recruitment
✨Know Your Amazon Connect Inside Out
Make sure you’re well-versed in Amazon Connect and its features. Brush up on contact flows, IVR, and how to integrate with AWS Lambda. Being able to discuss these topics confidently will show that you’re the right fit for the role.
✨Showcase Your Architectural Skills
Prepare to talk about your experience with designing scalable and resilient architectures. Have examples ready that demonstrate your ability to create logical and physical architectures aligned with AWS best practices. This will highlight your hands-on experience and technical leadership.
✨Understand Business Needs
Be ready to translate business requirements into technical solutions. Think of scenarios where you’ve successfully aligned technology with business goals. This will show that you can bridge the gap between technical and operational needs.
✨Emphasise Security Best Practices
Security is crucial in cloud solutions. Familiarise yourself with IAM roles and compliance alignment. Be prepared to discuss how you’ve implemented security measures in past projects, as this will demonstrate your commitment to operational excellence.
