Working model: Hybrid — 1 day per week onsite
Contract: 6 months
This is a hands‑on contract opportunity for an AI specialist with strong experience in LLM prompt engineering, conversational AI and agentic AI workflows.
You will be responsible for designing, testing, deploying and optimising AI prompts and workflows across multi‑channel customer‑service solutions, including voice, chat and messaging.
Key Responsibilities
- Design and optimise prompts for IVR, voice bots, chatbots and messaging channels.
- Build agentic AI workflows using tool calling, orchestration and multi‑step processes.
- Develop prompt evaluation frameworks, regression test suites and quality metrics.
- Implement guardrails for safety, compliance, PII protection and hallucination reduction.
- Integrate AI solutions with CRM, knowledge bases, billing and contact‑centre platforms.
- Work with Product, CX, Engineering and subject‑matter experts to translate customer journeys into AI behaviour.
- Monitor production performance and continuously optimise AI outcomes.
- Manage prompt versioning, approvals and release processes across environments.
- Support UAT, go‑live and early‑life support activities.
- Develop reusable prompt patterns, playbooks and accelerators.
- Strong hands‑on experience with LLM prompt engineering in production environments.
- Experience delivering conversational AI solutions for customer service, across voice and/or chat.
- Knowledge of agentic AI, AI agents, tool calling and orchestration.
- Practical experience with RAG, grounding techniques and prompt/LLM evaluation.
- Understanding of Responsible AI, security, compliance and AI safety controls.
- Familiarity with Git, CI/CD and release governance.
- Strong stakeholder communication and collaboration skills.
- Ability to translate customer journeys and business requirements into effective AI behaviour.
- Voice AI, IVA or IVR modernisation.
- Experience within regulated industries such as utilities, BFSI or the public sector.
- Understanding of contact‑centre metrics such as containment, deflection and CSAT.
- Experience integrating AI with enterprise CRM, knowledge‑management or billing platforms.
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Prompt Engineer in Windsor employer: Queen Square Recruitment Ltd
At Queen Square Recruitment Ltd, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As an Azure MLOps Engineer, you will benefit from continuous professional development opportunities, a supportive team environment, and the chance to work on cutting-edge projects in a vibrant location. Join us to be part of a forward-thinking company that values your contributions and prioritises your growth.
Contact Details:
Queen Square Recruitment Ltd Recruitment Team
