Microsoft Dynamics 365 CRM Functional Consultant
4 month Contract (extensions on a rolling basis)
Our client is looking for an experienced Microsoft Dynamics 365 CRM Functional Consultant to support the Fellowship Network Intelligence Pilot at a top engineering college. This is a hands-on functional consulting role focused on Microsoft Dynamics 365 Customer Engagement (CE), Dataverse configuration, business requirements analysis, CRM data modelling, identity reconciliation and stakeholder engagement.
Key Responsibilities
- Design and configure Dataverse tables, relationships, fields, forms, views, business rules and workflows .
- Define and configure structured Fellow profiles , capturing expertise, interests, roles, sectors, locations, availability and relationship information.
- Configure interaction management, engagement history and relationship ownership/stewardship capabilities.
- Define functional requirements for record matching, duplicate detection, identity reconciliation and controlled record merging .
- Support data quality, master-data principles, data provenance and governance .
- Configure and validate Dynamics 365 security roles, access permissions, field-level security and auditing .
- Design and configure Dynamics 365 views, advanced filters, search functionality, charts and dashboards .
- Support development of the Find-a-Fellow capability , enabling users to identify Fellows based on relevant expertise, interests and other profile attributes.
- Define reporting requirements and validate CRM data outputs.
- Work with data and technical teams to support Fellowship analytics and data quality improvements.
- Collaborate with the D365 Solution Architect, Technical Lead and Developers to translate functional requirements into deliverable CRM solutions.
- Prepare functional test scenarios and support System Integration Testing (SIT), User Acceptance Testing (UAT) and regression testing .
- Strong functional consulting experience with Microsoft Dynamics 365 Customer Engagement (CE) / Dynamics CRM .
- Hands-on experience configuring Microsoft Dataverse , including tables, relationships, fields, forms, views and business rules.
- Proven experience conducting business discovery workshops, requirements gathering and process design .
- Strong capability in translating business requirements into functional specifications, user stories and acceptance criteria .
- Experience performing Dynamics 365 fit-gap analysis and recommending standard platform capabilities.
- Good understanding of CRM data modelling, duplicate detection, record matching, controlled merging and data quality .
- Experience configuring Dynamics 365 security roles, access controls, field-level security and auditing .
- Experience defining and configuring search, advanced filtering, CRM views, charts and dashboards .
- Understanding of data provenance, master-data management principles and identity reconciliation .
- Experience supporting SIT, UAT, regression testing, defect triage and business sign-off .
- Strong experience working with Solution Architects, Developers, Testers, Business Analysts and business stakeholders .
- Excellent communication, documentation, presentation and stakeholder-management skills.
- Ability to explain technical Dynamics 365 concepts to non-technical business users.
- Experience working within Agile or sprint-based delivery environments .
Additional Relevant Experience
- Experience delivering Dynamics 365 CRM pilots, transformation or enhancement programmes .
- Experience designing CRM solutions for relationship management, stakeholder engagement or membership networks .
- Familiarity with SharePoint and Microsoft Power Platform ecosystems .
- Experience supporting CRM data reconciliation, identity matching and master-data quality initiatives .
- Ability to manage scope, priorities and deliverables within fixed-price or milestone-based projects .
- Experience producing functional roadmaps and supporting post-pilot solution planning.
Dynamics Consultant in London employer: Queen Square Recruitment Ltd
At Queen Square Recruitment Ltd, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As an Azure MLOps Engineer, you will benefit from continuous professional development opportunities, a supportive team environment, and the chance to work on cutting-edge projects in a vibrant location. Join us to be part of a forward-thinking company that values your contributions and prioritises your growth.
Contact Details:
Queen Square Recruitment Ltd Recruitment Team
