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- Tasks: Provide top-notch technical support and troubleshoot various IT issues for end-users.
- Company: Join a leading global organisation known for its innovative IT solutions.
- Benefits: Enjoy a competitive rate of £210/day and gain valuable experience in a dynamic environment.
- Why this job: Be part of a vibrant team, enhance your tech skills, and make a real impact on productivity.
- Qualifications: Must have desktop support experience, strong Windows 10 knowledge, and excellent communication skills.
- Other info: This is a 100% onsite role requiring SC clearance; flexibility for project needs is essential.
The predicted salary is between 42000 - 58800 £ per year.
Job Description
Desktop Support Engineer100% OnsiteLocation:Gloucester, UKContract:6+ months | Start Date: 15 Aug 2025Rate:£210/day (Inside IR35)Security Clearance:SC Cleared (Mandatory)About the RoleOur client, a leading global organization, is looking for an experienced Desktop Support Engineer to join their busy IT Infrastructure team in Gloucester. This 100% onsite role focused on delivering first-class technical support to end-users, ensuring minimal downtime and optimal productivity. You will handle troubleshooting, device management, IT moves, and user support across a variety of technologies.Key ResponsibilitiesProvide L1 support for hardware, software, Windows 10, VPNs, printers, mobile devices, and Office apps.Build, deploy, and manage laptops/desktops (Microsoft Managed Devices).Troubleshoot network, application, and conference room device issues.Manage incidents, update tickets, and maintain asset inventory.Support VIP users and handle vendor coordination.Configure Azure accounts, Teams admin settings, and Intune policies.Perform IT desk moves, patching, meeting room setup, and device retirement.Provide in-person Tech Bar support and training when required.Required Skills & ExperienceProven desktop support experience in a Microsoft Managed Desktop environment.Strong knowledge of Windows 10 troubleshooting, Intune, and antivirus tools (Defender/McAfee).Experience with Azure account management, Teams admin, and SharePoint L1 support.Knowledge of cloud printing, Starlink satellite devices, and mobile device setup (iPhone/iPad).ITIL certification or strong process knowledge.Excellent communication, problem-solving, and customer service skills.Ability to work onsite, occasionally out of hours, and travel to other sites if required.Additional InformationDepartment:IT InfrastructureWorking Pattern:100% onsite, MondayFriday (with flexibility for project needs).SC Clearance is essentialapplicants without active clearance cannot be considered.TPBN1_UKTJ
Desktop Support Engineer employer: Queen Square Recruitment Limited
Contact Detail:
Queen Square Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Intune, and Azure. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role requires SC clearance, ensure that you have your security clearance in place before applying. If you already have it, mention it prominently in your discussions to highlight your readiness for the role.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during any interviews. Think of specific examples where you've successfully resolved technical issues, especially in a fast-paced environment, as this will showcase your ability to handle the demands of the role.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when you apply through our website.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly in a Microsoft Managed Desktop environment. Emphasise your skills in troubleshooting Windows 10, Intune, and antivirus tools.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the role and demonstrate your problem-solving and customer service skills.
Highlight Security Clearance: Since SC clearance is mandatory for this position, clearly state your current security clearance status in your application. If you have active clearance, mention it prominently to ensure it catches the employer's attention.
Showcase Relevant Certifications: If you have an ITIL certification or any other relevant qualifications, make sure to include them in your application. This will strengthen your profile and show that you have a solid understanding of IT processes.
How to prepare for a job interview at Queen Square Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10 troubleshooting, Intune, and antivirus tools. Bring examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on expertise.
✨Understand the Role Requirements
Familiarise yourself with the specific responsibilities listed in the job description. Highlight your experience with device management, incident handling, and user support to show that you are a perfect fit for the role.
✨Communicate Clearly
Excellent communication skills are crucial for this position. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy. This will showcase your customer service abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot a device or manage an incident. Think through your approach and be ready to explain your thought process.
