Medical Receptionist in Lancaster

We are looking for a friendly, reliable and patient-focused Medical Receptionist to join our welcoming GP practice team.

Main duties of the job

• Welcoming patients in person and on the telephone in a courteous and professional manner
• Managing appointment requests, including triage systems,cancellationsand general enquiries
• Registering new patients andmaintainingaccurate, up-to-date patient records
• Handling sensitive and confidential information in line with GDPR and practice policies
• Processing clinical requests in line with practice protocols
• Supporting general reception and administrative duties
• Maintaining a calm, friendly and professional approach during busy periods

About us

We are a busy but supportive practice, and we value teamwork, professionalism and kindness. This role can be demanding at times, so we are looking for someone who is resilient, organised and able to work efficiently in a fast-paced environment. If you enjoy working with people and take pride in delivering excellent service, we would love to hear from you

What we offer

• Supportive and friendly team environment
• Full training and ongoing development opportunities
• Access to NHS car lease scheme (salary sacrifice)
• Opportunity to build a long-term career in primary care
• A rewarding role making a difference to the local community

Job responsibilities

This is a key front-of-house role where you will make a real difference to patients every day. You will often be the first point of contact, whether in person or over the phone, helping patients feel supported, listened to and respected while ensuring the smooth and efficient running of the practice.

As a Medical Receptionist, you will work closely with clinicians, managers and reception colleagues to ensure patients receive a safe, efficient and positive experience.

You will play an important role in managing patient flow, responding to queries, and supporting the wider clinical team with administrative tasks.

Person Specification

Experience

• Excellent communication skills, both verbal and written
• Ability to remain calm, organised and professional under pressure
• Ability to prioritise workload and manage competing demands
• Strong attention to detail and commitment to confidentiality
• Reliable, punctual and flexible team player
• Access to a car and ability to travel to our Caton branch (approx. 6 miles from Lancaster)
• GCSEs (or equivalent) in English and Maths Grade C/4 or above
• Previous experience in a GP practice or healthcare setting
• Experience using EMIS Web or similar clinical systems
• NVQ Level 2/3 in Business Administration or Customer Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.